PayLease’s 24/7 Resident Support Center Earns a Bronze Stevie Customer Service Award
PayLease today announced that its Resident Experience Team was named a finalist in the Stevie Awards for Sales and Customer Service, placing Bronze in the Contact Center of the Year category. The Stevie Awards for Sales and Customer Service recognize companies and across the globe who have made outstanding achievements within their sales and customer service departments.
PayLease’s Resident Experience Team provides 24/7 live support for those who need assistance making a payment to their HOA or property manager. The Team earned recognition as a Contact Center of the Year thanks to a high percentage of calls that were successfully resolved during the eligibility period, a short average hold time, and being the only company among its competitors that offers 24/7 resident support. By offering round-the-clock assistance for residents, PayLease clients – HOA and property management companies – are freed from resolving resident payment and billing inquiries, saving them significant time every month.
Brynne Parise, Manager of PayLease’s Resident Experience Team, commented on the Stevie win saying, “At PayLease, our success comes from the constant focus on collaboration and communication across our multiple teams both internal and external, to ensure that we are delivering the highest level of customer service to our residents. We are truly honored to be recognized for this award and will continue to make our customer experience our top priority.”
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners can be viewed here.
PayLease provides online payments, billing, and utility expense management tools to HOAs and property management companies. Property managers use PayLease to improve their business’ operational efficiencies and boost net operating income. Our solutions are easy to use and are bolstered by the highest levels of security and customer support. Since our inception in 2003, PayLease has grown to serve thousands of property management companies nationwide and is now among the fastest growing technology companies in the United States. For more information, please visit www.PayLease.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.