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The property manager’s guide to 100% digital payment adoption

Eliminate paper-based payments in 5 steps

This 56-page guide will provide everything you need to boost digital payment adoption in your communities. Reduce operating costs and increase portfolio value by following this step-by-step comprehensive program filled with instructions, checklists, sample assets, and additional tools. If you’re up to the challenge, this eBook will guide you to paperless perfection.

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What you’ll learn:

  • The key incentives that drive property management companies to champion digital payment adoption
  • How to completely eliminate paper-based payments
  • How to digitize your rent collection process in 5 steps
  • Whether or not your current adoption rate is “healthy” using our Health Check tool

Why did we write this?

The industry average for digitally submitted rent payments is close to 30%. However, the top quartile of our Zego multifamily customers capture well over 50%. We were curious as to what was contributing to their success, so we launched a research study across our top-ranking client base to assemble their strategies. We found that overall, the digitalization of your rent collection process isn’t a colossal undertaking, but it does require initial investments in technology, training, and marketing.

We’ve identified the following 5 game-changing strategies that top performing multifamily companies are employing to achieve digital payment adoption across their resident base.

  1. On-site Staff Change Management & Training
  2. Resident Onboarding
  3. Alignment of Resident Incentives
  4. Multiple Payment Options
  5. Resident Engagement & Communication

Who are we?

Zego (Powered by PayLease) is a property technology company that frees management companies and community associations to go above and beyond for residents. We’re evolving with the residential landscape, making a difference in how our customers work by building connections and easing friction. We offer technology that creates a sense of community and inclusion while also supporting and empowering on-site staff

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