The State of Resident Experience Management Report
Boost resident engagement & efficiency across your communities
Take the friction out of your most critical resident touchpoints and automate the dreaded tasks that consume community managers. Zego offers resident experience management technology that creates a sense of community and inclusion while also supporting and empowering on-site staff. From payments and utilities, to communications and smart devices, we help you boost retention, productivity, and grow NOI.
- Modern & intuitive user experience
- World-class service & support
- Seamless integrations
- Enterprise-grade security
Elevate resident experience management with a customizable mobile app that boosts satisfaction, retention, and profitability.
Modern & intuitive user experience
Our mobile-first platform features simple and clean workflows that allow your residents and staff to complete their tasks quickly and efficiently. Starting with the move-in experience and ending with move-out or renewal, and encompassing everything in between, our resident experience management platform provides personalized and frictionless touch points throughout a renter’s tenancy.
With 18+ years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Our seamless connections into your accounting software save your staff time and eliminate the need for manual workarounds.
World-class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.
We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
Resident retention ideas that improve satisfaction and lower turnover
Four must-read resident retention ideas that positively impact your communities Coming up with new resident retention ideas can be challenging.…