Improve utility cost recovery and create a new revenue stream
Utility expenses don’t have to continually harm your Net Operating Income. With Zego™ Resident Utility Billing, you can recover your residents’ share of utility expenses through a streamlined billing process. With individualized statements that reflect each unit’s utility charges, rent, and other ancillary items, everything in the resident ledger is conveniently paid in one digital transaction.
What you'll love most about Resident Billing
Learn how Zego’s resident billing services for utilities can unburden your traditional multifamily, student housing, and corporate housing portfolios.
Reduce utility expenses
- Recover water, sewer, trash, gas, recycling, and/or electric expenses
- Motivate residents to curb their utility usage with consumption-based billing
- Identify areas of improvement by benchmarking utility recovery rates across your portfolio
Streamlined workflows for community managers
- Boost collections and simplify billing when residents pay their entire monthly balance at once
- Accurate and real-time data integrates into your accounting software
- Flexible billing methodologies accurately calculates what each unit owes for utilities
Peace of mind about regulatory compliance
- Legal and regulatory experts monitor your account
- Stay in compliance with federal, state, city, and municipal requirements
- Guidance strategies that let you recover the maximum allowable rate of utility expenses
A comprehensive utility management solution built for the multifamily industry
Utilities are the 3rd largest expense for most property management companies. Zego Utility helps you boost recovery rates, increase accuracy, improve resident experience, and enhance portfolio-wide visibility and insights.
A resident utility billing platform that delivers more
Compliance experts who have your back
Utility billing regulations change constantly. We don’t want you to ever fall out of compliance so our team continually monitors local utility regulations. If there are any regulatory updates that will impact your account, we let you know right away. Plus, we identify additional utility recoupment opportunities and review your lease language to keep you protected.
Convergent bills that are easy to understand, and easy to pay
Residents shouldn’t have a problem viewing or understanding their bill. With resident utility billing, Zego’s invoices are clearly itemized to reflect each resident’s monthly charges - rent, utilities, and any ancillary fees. And with a mobile-first design, they can be viewed and quickly paid from any type of device.
Painless pre-bill process catches exceptions
Ensure the accuracy of every invoice. Our Painless Prebill process clearly highlights prebills with common exceptions. Property staff know exactly what to review, can easily filter prebills, and make any necessary adjustments directly from the Zego Admin interface prior to final statement generation, saving time and preventing resident frustration.
Automated move-out calculator to deter delinquencies
Tracking down former residents to pay their final utility bill is a challenge, and is often unsuccessful. With Zego’s resident billing software for utilities, an automatic move-out calculator allows the final utility balance to be settled before you and the resident part ways.
The resident utility billing solution that does it all
Flexible billing methodologies
For each property in your portfolio, we’ll assess your unique business needs and the local regulatory environment. From there, we’ll determine the best recoupment structures and billing methodologies (RUBS or submeters) that will bring you the highest returns.
Legal and regulatory expertise
We set you up with the most effective recoupment strategies that comply with state and municipal regulations. Our team members are also active members of the utility billing legal scene, and will inform you right away if any new laws will impact your properties.
Customized statement messaging
Since residents are guaranteed to look at their monthly bill, use that space to your advantage! Our invoices offer dynamic messaging so you can grab their eyeballs about important announcements like lease renewals, upcoming events, and more.
Our resident billing software offers paperless options eliminating unnecessary delays in the billing process so you can get paid faster. And, you’ll save some trees while you’re at it.
Easy bill retrieval
It’s likely you have a considerable number of utility invoices for all the properties in your portfolio. But that doesn’t prevent us from obtaining your utility invoices in a timely manner each month. With automatic bill retrieval, we can dive into the billing process shortly after your invoices are issued.
Seamless data integrations
Utility billing data populates directly into property management software, giving you full visibility throughout the billing process. And with real-time data integration, there’s no need to input data across multiple platforms.
Quickly learn about and address abnormal submeter behavior with proactive, customizable meter-level alerts. Pinpoint errant submeters early to prevent waste and save costs.
Reporting and benchmarking
With resident utility billing, you will always have a precise picture of your utility recovery rates. Plus, compare properties portfolio-wide for continuous improvement.
Zego Insights Dashboard
Gain instant insights into your properties’ utility spend and recoupment metrics so you can lower operating costs and improve revenue. Benchmark property and portfolio performance, identify trends, and pinpoint anomalies with the help of our built-in business intelligence and reporting platform.
Who We Help
Zego solves the unique utility billing challenges that burden traditional multifamily, student housing, and corporate housing portfolios. With our resident billing software, owners and operators can effectively recoup utility expenses and increase their NOI.
“Dealing with utilities has been a drastic improvement because we now have full insight into that data."CFO at Boutique Apartments
Modern & intuitive user experience
Many Proptech platforms were built in a different era and come with clunky front-end user interfaces. Our resident billing services feature a modern and highly intuitive user experience. The mobile-first platform features simple and elegant workflows that allow your residents and staff to complete their tasks quickly and efficiently.
World-class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.
Enterprise grade security
We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
How it works: Resident Billing video
Increase your property’s NOI and grow your portfolio with Resident Billing Resident Utility Billing has gained momentum in recent years…