Hi Neighbor,

Are you recovering every lost dollar from your multifamily utilities? As autumn settles in and the temperature drops, it’s a great time to tighten up your operating expenses. With winter utility costs peeking over the horizon, we have the perfect guide to help your properties recover costs and save revenue on year-end utilities. In Zego’s Mastering Multifamily Utilities: A Guide to Better Cost Recovery, we discuss strategies that empower you to:

Boost cost recovery and recoup expenses for utilities
Strengthen NOI and improve your bottom line
Simplify utility workflows through automation
Reduce manual lift and free up time for your onsite teams

Take a moment to check out the free guide and plan out your utility management cost strategies for the year.

Onwards and upwards,
The Elevator Operators

Zego Living

The Zego Resident app has been replaced by the new Zego Living app. This modern resident mobile app delivers the same trusted payment features just under the new Zego Living name. Watch the video to learn more about Zego Living.

Zego’s email domain is changing

As a part of our integrations with our parent company Global Payments, Zego team members will begin emailing you from @globalpayments.com instead of @gozego.com. Here is a helpful FAQ to help you understand what’s changing and what to expect.

The evolution of resident payments, a conversation with Chris Helmers

Check out our own VP of Sales and Client Success, Chris Helmers, on Multifamily Insiders' podcast episode about the story of Zego. Listen in on this episode to learn about Zego’s beginnings, our awesome offerings, and our exciting next steps!
Source: Multifamily Insiders

[On-Demand Webinar] Stop the Utility Expense Drain

Did you know utilities are a consistent top-three operating expense for multifamily properties? In this on-demand webinar, learn ways to enhance and simplify your utility operations in order to boost cost recovery, build NOI, and strengthen the bottom line.
Source: Zego

Survey Data Shows Several Disconnects Between Property Managers and Renters

Read NAA's feature about Zego’s 2025 Resident Experience Management Report to uncover surprising insights between what property managers believe matters vs. what renters actually say drives their decisions. This is a must-read for boosting renewals and strengthening retention!
Source: National Apartment Association

Event Recap: NMHC OPTECH 2025

Thank you to everyone who stopped by Zego’s booth and caught up with the team at this year’s OPTECH! We love connecting with new and old friends in person. Expect to receive follow-up from our team if you haven’t already, and if you didn’t get a chance to catch us, be sure to reach out to your Zego account representative for any questions. We’re always happy to chat!

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Cocktail of the Month: Pumpkin Spice Rentini

This month’s autumn spin on a classic martini, the ‘Pumpkin Spice Rentini’, brings fun, warmth, and energy – similar traits to our own VP of Sales and Client Success, Chris Helmers! After stirring up this cocktail, be sure to sit back and listen in on Chris Helmers’ recent appearance on Multifamily Insiders’ podcast episode, The evolution of resident payments, for a peek into Zego’s beginnings, best-in-class solutions, and outlook on the future. Enjoy!

The Pumpkin Spice Rentini
1 cup ice cubes
1.5 fluid ounce vanilla-flavored vodka
1.5 fluid ounce Irish cream liqueur
1.5 fluid ounce pumpkin flavored liqueur
1 pinch ground cinnamon
1 pinch ground nutmeg

Fill a shaker with ice, vanilla-flavored vodka, and the liqueurs, and shake until the outside of the shaker is frosted.
Pour into a glass and garnish with cinnamon and nutmeg.

Going up!
The Elevator Operators

P.S. Loving Zego? Leave us a review on G2!