2023 Resident Experience Management Report
Get more done with less effort at your communities
With Zego’s property management operations technology, you can automate the dreaded tasks that consume community managers, and take the friction out of your most critical resident touchpoints. Our platform empowers on-site staff while delighting residents, helping you to maximize cash flow, boost efficiency, and improve resident satisfaction and retention.
- Modern & intuitive user experience
- World-class service & support
- Seamless integrations
- Enterprise-grade security
Automate rent payment & homeowner dues collection, saving staff time and accelerating cash flow. Our modern HOA and rent payment software digitizes all payment forms, whether residents pay rent in-person or online.
Simplify property management operations by automating common on-site workflows like rent payment processing, work order management, and resident renewals. Our resident experience management app enables residents to quickly self-service daily tasks while building deeper and more delightful connections with their community.
Modern & intuitive user experience
Our property management automation platform features simple and clean workflows that help residents and staff to complete tasks efficiently. Starting with the move-in experience, ending with move-out or renewal, and encompassing everything in between, our technology enables personalized and frictionless touchpoints throughout a renter’s tenancy.
With 20 years of building and maintaining property management systems integrations, we offer the best integrations in the industry. Our seamless connections with your accounting software save your staff time and eliminate the need for manual workarounds.
World-class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Managers provide best practices and recommendations to ensure you are getting full value from the platform.
We know how important data security is to your company and residents. Zego’s technology and internal operations greatly minimize security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
The Resident Experience Management Report
Learn how multifamily companies utilize resident experience management to improve acquisition & retention in this study from Zego.