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The Resident Experience Podcast

The Resident Experience Podcast brought to you by Zego (Powered by PayLease) explores ways to create a standout multifamily resident experience. Guests reveal their resident engagement strategies - from tried-and-true tactics to emerging ideas, we'll shine the spotlight on the people and communities that create an exceptional living experience. Join the industry's brightest minds as we talk about today's multifamily resident experience.

HOST

Nick Latz

Zego Chief Revenue Officer

Nick Latz is Zego’s Chief Revenue Officer. He’s a Midwesterner-turned-San Diego-transplant and spends his free time soaking up the sun with his wife and two kids. From his years showing sheep, to being the focus of a celebrity’s Instagram post, Nick always has an entertaining story. Tune in for Nick’s and guests’ unique viewpoint of the multifamily resident experience.

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Featured Podcast

Episode 4: How to build a proactive resident retention program with Lori Hammond

April 21, 2021 18 minutes

Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.

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Episode 4: How to build a proactive resident retention program with Lori Hammond

April 21, 2021 18 minutes

Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.

Listen Now

Episode 3: Culture that supports and retains employees, retains residents with Jen Piccotti

March 23, 2021 30 minutes

Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.

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Episode 2: Multifamily resident onboarding for success with Melinda Howard, PLK Communities

March 12, 2021 24 minutes

Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident experience.

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Episode 1: Resident retention & the “friendship factor" with Pete Kelly, Apartment Life

February 24, 2021 19 minutes

Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.

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Welcome to The Resident Experience Podcast

February 20, 2021 3 min

What is The Resident Experience Podcast all about? This podcast is brought to you by Nick Latz from Zego (Powered by PayLease). Tune in as we explores ways to create a standout multifamily resident experience.

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