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The Resident Experience Podcast

The Resident Experience Podcast, brought to you by Zego, explores ways to create extraordinary experiences for residents of multifamily communities. Guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. We'll shine a spotlight on the people and communities that create the best living experiences around. Join the industry's brightest minds as we talk about today's multifamily resident experience.

HOST

Yolanda Muchnik

Zego's VP of Marketing

Yolanda is an east coast transplant to San Diego, where she spends her free time soaking up the sun with her husband and two kids. From her years traveling the world as a street photographer to her adventures living abroad as strategy consultant, Yolanda always has an entertaining story. Tune in to hear Yolanda's and guests’ unique viewpoints on the multifamily resident experience.

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Featured Podcast

Episode 24: Multifamily in 2023 - what will be in, what’s out, and what might surprise you

January 3, 2023 33 minutes

Listen as Paul Bergeron of GlobeSt.com dives into the future of multifamily and what's in, what’s out, and what might surprise you.

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Episode 24: Multifamily in 2023 - what will be in, what’s out, and what might surprise you

January 3, 2023 33 minutes

Listen as Paul Bergeron of GlobeSt.com dives into the future of multifamily and what's in, what’s out, and what might surprise you.

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Episode 23: Why you need a Resident Lifetime Value metric and how to leverage it

December 8, 2022 36 minutes

Listen as Zach Sloan of Rentgrata shares how you can use social proof to maximize your resident relationships and decrease cost per lead.

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Episode 22: Expert Insight - How to consistently wow your residents and staff

November 18, 2022 30 minutes

The Expert Insight series is where we get you the scoop from property management leaders. Join us as we interview Linda Jasinski, General Manager at RMK Management and three time CAMME winner for 'Best Manager’ in Chicago.

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Episode 21: How technology and data make a winning recipe for multifamily

October 10, 2022 36 minutes

Listen in to Donald Davidoff of Real Estate Business Analytics, Inc as he digs into why (& how) property technology and data make a winning recipe for multifamily.

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Episode 20: How the most effective multifamily marketing teams use data to drive higher performance

September 22, 2022 45 minutes

Erina Malarkey, co-founder of Remarkably, dives into how property marketers can begin to gather, make strategic decisions, and improve performance through data available to you.

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Episode 19: What your teams are saying about the resident experience - Apartmentalize 2022

July 29, 2022 17 minutes

Zon Zurgundy, our favorite San Diego anchorman, joined us in the exhibit hall for this year's Apartmentalize. Listen in as Zon asked folks about resident experience, what they were learning, what property technology they were excited about, and more.

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Episode 18: How to create a thriving community by bringing mindfulness to property management

April 27, 2022 39 minutes

Listen in to Donna Lee, Professional Speaker, Author and Consultant dig into why bringing mindfulness to property management is a win-win for you and your residents.

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Episode 17: What multifamily can learn from the hospitality industry to create thriving communities

April 14, 2022 42 minutes

Nichole Oswald, Regional Property Manager at RPM Living, explains what you should be learning and implementing from the hospitality industry.

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Episode 16: How (not) to lose your service team members in 90 days: what they need to thrive

March 23, 2022 33 minutes

Mark Cukro, President of Plus One Consulting, explains what property management technicians really want and need to be happy and productive.

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Episode 15: How building your personal brand fuels your company’s growth with Tony Sousa

March 9, 2022 25 minutes

Tony Sousa, Regional Manager at Embrey, discusses how building your personal brand leads to team and company growth

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Episode 14: How marketing can make or break a community with Barbara Savona

February 10, 2022 28 minutes

Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.

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Episode 13: Resident Experience Management Predictions for 2022 [webinar]

February 1, 2022 46 minutes

Panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.

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Episode 12: Doing right by your residents with Mike Brewer

December 28, 2021 30 minutes

Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.

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Episode 11: Think differently about resident retention: it starts with...

December 16, 2021 25 minutes

Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on resident retention in multifamily.

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Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021

September 22, 2021 14 minutes

Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021 September 22, 2021 14 minutes Listen to industry experts thoughts on the state of resident experience In…

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