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The Resident Experience Podcast

The Resident Experience Podcast, brought to you by Zego, is a property management podcast that explores ways to create extraordinary experiences for residents of multifamily communities. Expert guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. Each episode highlights the people and communities that create the best living experiences around. Listen to the industry's brightest minds as we talk about today's multifamily resident experience in this property management podcast.

The Resident Experience Podcast, hosted by Zego, is a property management podcast that explores ways to create extraordinary experiences for residents of multifamily communities. Each episode highlights the people and communities that create the best living experiences around.

HOST

Yolanda Muchnik

Zego's VP of Marketing

Yolanda is an east coast transplant to San Diego, where she spends her free time soaking up the sun with her husband and two kids. From her years traveling the world as a street photographer to her adventures living abroad as strategy consultant, Yolanda always has an entertaining story. Tune in to this multifamily podcast to hear Yolanda's and guests’ unique viewpoints on the multifamily resident experience.

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Featured Podcast

How marketing can make or break a community

Episode 14 28 minutes

Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.

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Futurecast: A (practical) AI revolution coming for multifamily property management?

Episode 31 23 minutes

Listen to Zego's VP of Engineering, Chris Snyder, as he dives into multifamily AI & what it has in store for property management technology.

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Realize Your Return On Investment from Resident Experience

Episode 30 38 minutes

Join Kerry Bodine, a customer experience expert, to learn how to drive long term results and ROI through the multifamily resident experience.

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When to Build Your Own Multifamily Resident Portal

Episode 29 56 minutes

Experienced multifamily panelists discuss when to build vs buy your multifamily resident portal and provide helpful tips for the process.

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Ask the Expert: Building and sustaining effective teams to retain multifamily employees

Episode 28 27 minutes

Discover the winning approaches to multifamily employee retention and gain valuable knowledge to excel in your property management journey.

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Leverage modern marketing for property management and connect to the bottom-line

Episode 27 38 minutes

Discover how to leverage influencer marketing in multifamily, optimize online avenues, and nurture young marketing talent for future success.

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Protect Your Properties: Why multifamily renters insurance is essential for property management companies

Episode 26 29 minutes

Learn how multifamily property insurance can be a cost effective solution that protects your property and residents.

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How PropTech is Changing: From VC funding to resident screening and beyond

Episode 25 23 minutes

With new advances in proptech, what can operators expect coming up? Kyle Nelson of Snappt discusses resident screening, VC funding, and more.

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Multifamily in 2023: What will be in, what’s out, and what might surprise you

Episode 24 33 minutes

Listen as Paul Bergeron of GlobeSt.com dives into the future of multifamily and what's in, what’s out, and what might surprise you.

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Why you need a Resident Lifetime Value metric and how to leverage it

Episode 23 36 minutes

Listen as Zach Sloan of Rentgrata shares how you can use social proof to maximize your resident relationships and decrease cost per lead.

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Ask the Expert: How to consistently wow your residents and staff

Episode 22 30 minutes

The Expert Insight series is where we get you the scoop from property management leaders. Join us as we interview Linda Jasinski, General Manager at RMK Management and three time CAMME winner for 'Best Manager’ in Chicago.

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How technology and data make a winning recipe for multifamily

Episode 21 36 minutes

Listen in to Donald Davidoff of Real Estate Business Analytics, Inc as he digs into why (& how) property technology and data make a winning recipe for multifamily.

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How the most effective multifamily marketing teams use data to drive higher performance

Episode 20 45 minutes

Erina Malarkey, co-founder of Remarkably, dives into how property marketers can begin to gather, make strategic decisions, and improve performance through data available to you.

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Apartmentalize 2022: What your teams are saying about the resident experience

Episode 19 17 minutes

Zon Zurgundy, our favorite San Diego anchorman, joined us in the exhibit hall for this year's Apartmentalize. Listen in as Zon asked folks about resident experience, what they were learning, what property technology they were excited about, and more.

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How to create a thriving community by bringing mindfulness to property management

Episode 18 39 minutes

Listen in to Donna Lee, Professional Speaker, Author and Consultant dig into why bringing mindfulness to property management is a win-win for you and your residents.

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What multifamily can learn from the hospitality industry to create thriving communities

Episode 17 42 minutes

Nichole Oswald, Regional Property Manager at RPM Living, explains what you should be learning and implementing from the hospitality industry.

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