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The Resident Experience Podcast

The Resident Experience Podcast, brought to you by Zego, explores ways to create extraordinary experiences for residents of multifamily communities. Guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. We'll shine a spotlight on the people and communities that create the best living experiences around. Join the industry's brightest minds as we talk about today's multifamily resident experience.

HOST

Yolanda Muchnik

Zego's VP of Marketing

Yolanda is an east coast transplant to San Diego, where she spends her free time soaking up the sun with her husband and two kids. From her years traveling the world as a street photographer to her adventures living abroad as strategy consultant, Yolanda always has an entertaining story. Tune in to hear Yolanda's and guests’ unique viewpoints on the multifamily resident experience.

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Featured Podcast

Episode 18: How to create a thriving community by bringing mindfulness to property management

April 27, 2022 39 minutes

Listen in to Donna Lee, Professional Speaker, Author and Consultant dig into why bringing mindfulness to property management is a win-win for you and your residents.

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Episode 18: How to create a thriving community by bringing mindfulness to property management

April 27, 2022 39 minutes

Listen in to Donna Lee, Professional Speaker, Author and Consultant dig into why bringing mindfulness to property management is a win-win for you and your residents.

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Episode 17: What multifamily can learn from the hospitality industry to create thriving communities

April 14, 2022 42 minutes

Nichole Oswald, Regional Property Manager at RPM Living, explains what you should be learning and implementing from the hospitality industry.

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Episode 16: How (not) to lose your service team members in 90 days: what they need to thrive

March 23, 2022 33 minutes

Mark Cukro, President of Plus One Consulting, explains what property management technicians really want and need to be happy and productive.

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Episode 15: How building your personal brand fuels your company’s growth with Tony Sousa

March 9, 2022 25 minutes

Tony Sousa, Regional Manager at Embrey, discusses how building your personal brand leads to team and company growth

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Episode 14: How marketing can make or break a community with Barbara Savona

February 10, 2022 28 minutes

Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.

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Episode 13: Resident Experience Management Predictions for 2022 [webinar]

February 1, 2022 46 minutes

Panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.

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Episode 12: Doing right by your residents with Mike Brewer

December 28, 2021 30 minutes

Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.

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Episode 11: Think differently about resident retention: it starts with...

December 16, 2021 25 minutes

Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on resident retention in multifamily.

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Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021

September 22, 2021 14 minutes

Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021 September 22, 2021 14 minutes Listen to industry experts thoughts on the state of resident experience In…

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Episode 9: Create mega fans - from employees to residents with Lori Snider

July 21, 2021 37 minutes

Listen in to Lori Snider, Head of Learning & Experience at RedPeak, on how they have created mega fans and start implementing these actions today in your community.

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Episode 8: Distinguish your property with an enhanced digital front door with Joe Melton

July 1, 2021 37 minutes

Joe Morgan, Vice President of Marketing and Management Support Services for the Morgan Group, digs into property differentiation, marketing, crisis communication, and more.

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Episode 7: How tech is driving the resident experience with Joe Easton

June 22, 2021 39 minutes

Joe Easton from Rent Manager discusses what operators are doing today and how the way of the future is accommodating renters’ freedom of choice.

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Episode 6: Apartment living communication & evolution for the 21st century with Jered Lerum

May 17, 2021 29 minutes

Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.

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Episode 5: Beyond Rent Podcast - Leveraging the value of a great resident experience

May 3, 2021 43 minutes

Tune in to a special edition of The Resident Experience Podcast where Nick Latz joins Joe Eaton on Rent Manager's Beyond Rent Podcast and discusses what it takes to provide an outstanding resident experience.

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Episode 4: How to build a proactive resident retention program with Lori Hammond, MRD Apartments

April 21, 2021 18 minutes

Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.

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