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The Resident Experience Podcast

The Resident Experience Podcast, brought to you by Zego, explores ways to create extraordinary experiences for residents of multifamily communities. Guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. We'll shine a spotlight on the people and communities that create the best living experiences around. Join the industry's brightest minds as we talk about today's multifamily resident experience.

HOST

Nick Latz

Zego Chief Revenue Officer

Nick Latz is Zego’s Chief Revenue Officer. He’s a Midwesterner-turned-San Diego-transplant and spends his free time soaking up the sun with his wife and two kids. From his years showing sheep, to being the focus of a celebrity’s Instagram post, Nick always has an entertaining story. Tune in for Nick’s and guests’ unique viewpoint of the multifamily resident experience.

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Featured Podcast

Episode 12: Doing right by your residents with Mike Brewer

December 28, 2021 30 minutes

Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.

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Episode 12: Doing right by your residents with Mike Brewer

December 28, 2021 30 minutes

Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.

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Episode 11: Think differently about resident retention: it starts with...

December 16, 2021 25 minutes

Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on resident retention in multifamily.

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Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021

September 22, 2021 14 minutes

Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021 September 22, 2021 14 minutes Listen to industry experts thoughts on the state of resident experience In…

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Episode 9: Create mega fans - from employees to residents with Lori Snider

July 21, 2021 37 minutes

Listen in to Lori Snider, Head of Learning & Experience at RedPeak, on how they have created mega fans and start implementing these actions today in your community.

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Episode 8: Distinguish your property with an enhanced digital front door with Joe Melton

July 1, 2021 37 minutes

Joe Morgan, Vice President of Marketing and Management Support Services for the Morgan Group, digs into property differentiation, marketing, crisis communication, and more.

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Episode 7: How tech is driving the resident experience with Joe Easton

June 22, 2021 39 minutes

Joe Easton from Rent Manager discusses what operators are doing today and how the way of the future is accommodating renters’ freedom of choice.

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Episode 6: Apartment living communication & evolution for the 21st century with Jered Lerum

May 17, 2021 29 minutes

Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.

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Episode 5: Beyond Rent Podcast - Leveraging the value of a great resident experience

May 3, 2021 43 minutes

Tune in to a special edition of The Resident Experience Podcast where Nick Latz joins Joe Eaton on Rent Manager's Beyond Rent Podcast and discusses what it takes to provide an outstanding resident experience.

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Episode 4: How to build a proactive resident retention program with Lori Hammond, MRD Apartments

April 21, 2021 18 minutes

Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.

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Episode 3: Culture that supports and retains employees, retains residents with Jen Piccotti, Swift Bunny

March 23, 2021 30 minutes

Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.

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Episode 2: Multifamily resident onboarding for success with Melinda Howard, PLK Communities

March 12, 2021 24 minutes

Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident experience.

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Episode 1: Resident retention & the “friendship factor" with Pete Kelly, Apartment Life

February 24, 2021 19 minutes

Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.

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Welcome to The Resident Experience Podcast

February 20, 2021 3 min

What is The Resident Experience Podcast all about? This podcast is brought to you by Nick Latz from Zego (Powered by PayLease). Tune in as we explores ways to create a standout multifamily resident experience.

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