Episode 4: How to build a proactive resident retention program with Lori Hammond
Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.
Episode 3: Culture that supports and retains employees, retains residents with Jen Piccotti
Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.
Episode 2: Multifamily resident onboarding for success with Melinda Howard, PLK Communities
Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident experience.
Episode 1: Resident retention & the “friendship factor" with Pete Kelly, Apartment Life
Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.