Skip to main content

The Resident Experience Podcast

The Resident Experience Podcast, brought to you by Zego, is a property management podcast that explores ways to create extraordinary experiences for residents of multifamily communities. Expert guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. Each episode highlights the people and communities that create the best living experiences around. Listen to the industry's brightest minds as we talk about today's multifamily resident experience in this property management podcast.

The Resident Experience Podcast, hosted by Zego, is a property management podcast that explores ways to create extraordinary experiences for residents of multifamily communities. Each episode highlights the people and communities that create the best living experiences around.

HOST

Yolanda Muchnik

Zego's VP of Marketing

Yolanda is an east coast transplant to San Diego, where she spends her free time soaking up the sun with her husband and two kids. From her years traveling the world as a street photographer to her adventures living abroad as strategy consultant, Yolanda always has an entertaining story. Tune in to this multifamily podcast to hear Yolanda's and guests’ unique viewpoints on the multifamily resident experience.

Follow On LinkedIn

Also Available On

Featured Podcast

How marketing can make or break a community

Episode 14 28 minutes

Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.

Listen Now

How (not) to lose your service team members in 90 days: what they need to thrive

Episode 16 33 minutes

Mark Cukro, President of Plus One Consulting, explains what property management technicians really want and need to be happy and productive.

Listen Now

How building your personal brand fuels your company’s growth

Episode 15 25 minutes

Tony Sousa, Regional Manager at Embrey, discusses how building your personal brand leads to team and company growth.

Listen Now

How marketing can make or break a community

Episode 14 28 minutes

Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.

Listen Now

Resident Experience Management Predictions for 2022

Episode 13 46 minutes

Panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.

Listen Now

Doing right by your residents

Episode 12 30 minutes

Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.

Listen Now

Think differently about resident retention: it starts with...

Episode 11 25 minutes

Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on resident retention in multifamily.

Listen Now

Apartmentalize 2021: Industry players talk "Resident Experience"

Episode 10 14 minutes

In this special episode, we talked to industry experts and property management professionals who shared their thoughts on the state of resident experience.

Listen Now

Create mega fans: From employees to residents

Episode 9 37 minutes

Listen in to Lori Snider, Head of Learning & Experience at RedPeak, on how they have created mega fans and start implementing these actions today in your community.

Listen Now

Distinguish your property with an enhanced digital front door

Episode 8 37 minutes

Joe Morgan, Vice President of Marketing and Management Support Services for the Morgan Group, digs into property differentiation, marketing, crisis communication, and more.

Listen Now

How tech is driving the resident experience

Episode 7 39 minutes

Joe Easton from Rent Manager discusses what operators are doing today and how the way of the future is accommodating renters’ freedom of choice.

Listen Now

Apartment living communication & evolution for the 21st century

Episode 6 29 minutes

Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.

Listen Now

Beyond Rent Podcast: Leveraging the value of a great resident experience

Episode 5 43 minutes

Tune in to a special edition of The Resident Experience Podcast where Nick Latz joins Joe Eaton on Rent Manager's Beyond Rent Podcast and discusses what it takes to provide an outstanding resident experience.

Listen Now

How to build a proactive resident retention program

Episode 4 18 minutes

Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.

Listen Now

Culture that supports and retains employees and retains residents

Episode 3 30 minutes

Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.

Listen Now

Multifamily resident onboarding for success

Episode 2 24 minutes

Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident experience.

Listen Now