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The Resident Experience Podcast

Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide.

We want to hear from you! Send us a scoop, topic suggestion, or share a recent win, and we’ll highlight it on the show.

The Resident Experience Podcast, hosted by Zego, is a property management podcast that explores ways to create extraordinary experiences for residents of multifamily communities. Each episode highlights the people and communities that create the best living experiences around.

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Data-Driven Strategies to Increase Digital Rent Collection in Multifamily

Episode 403 14 minutes

This episode dives into Zego's 2024 Rent Payment Trends Report and shares five data-backed strategies to increase digital rent payments.

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Property Management Cybersecurity: Boosting Protection for Multifamily Operations

Episode 402 25 minutes

Explore critical cybersecurity strategies for property managers, featuring protective measures to secure your community.

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Property Management Skills That Set You Apart

Episode 401 17 minutes

In this episode, further your career with four key property management skills that can set you apart in the multifamily industry.

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Futurecast: A (practical) AI revolution coming for multifamily property management?

Episode 308 23 minutes

Listen to Zego's VP of Engineering, Chris Snyder, as he dives into multifamily AI & what it has in store for property management technology.

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Realize Your Return On Investment from Resident Experience

Episode 307 38 minutes

Join Kerry Bodine, a customer experience expert, to learn how to drive long term results and ROI through the multifamily resident experience.

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When to Build Your Own Multifamily Resident Portal

Episode 306 56 minutes

Experienced multifamily panelists discuss when to build vs buy your multifamily resident portal and provide helpful tips for the process.

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Ask the Expert: Building and sustaining effective teams to retain multifamily employees

Episode 305 27 minutes

Discover the winning approaches to multifamily employee retention and gain valuable knowledge to excel in your property management journey.

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Leverage modern marketing for property management and connect to the bottom-line

Episode 304 38 minutes

Discover how to leverage influencer marketing in multifamily, optimize online avenues, and nurture young marketing talent for future success.

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Protect Your Properties: Why multifamily renters insurance is essential for property management companies

Episode 303 29 minutes

Learn how multifamily property insurance can be a cost effective solution that protects your property and residents.

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How PropTech is Changing: From VC funding to resident screening and beyond

Episode 302 23 minutes

With new advances in proptech, what can operators expect coming up? Kyle Nelson of Snappt discusses resident screening, VC funding, and more.

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Multifamily in 2023: What will be in, what’s out, and what might surprise you

Episode 301 33 minutes

Listen as Paul Bergeron of GlobeSt.com dives into the future of multifamily and what's in, what’s out, and what might surprise you.

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Why you need a Resident Lifetime Value metric and how to leverage it

Episode 211 36 minutes

Listen as Zach Sloan of Rentgrata shares how you can use social proof to maximize your resident relationships and decrease cost per lead.

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Ask the Expert: How to consistently wow your residents and staff

Episode 210 30 minutes

The Expert Insight series is where we get you the scoop from property management leaders. Join us as we interview Linda Jasinski, General Manager at RMK Management and three time CAMME winner for 'Best Manager’ in Chicago.

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How technology and data make a winning recipe for multifamily

Episode 209 36 minutes

Listen in to Donald Davidoff of Real Estate Business Analytics, Inc as he digs into why (& how) property technology and data make a winning recipe for multifamily.

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How the most effective multifamily marketing teams use data to drive higher performance

Episode 208 45 minutes

Erina Malarkey, co-founder of Remarkably, dives into how property marketers can begin to gather, make strategic decisions, and improve performance through data available to you.

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