The Resident Experience Podcast
The Resident Experience Podcast, brought to you by Zego, explores ways to create extraordinary experiences for residents of multifamily communities. Guests reveal their resident engagement and retention strategies, including tried-and-true tactics and new cutting-edge ideas. We'll shine a spotlight on the people and communities that create the best living experiences around. Join the industry's brightest minds as we talk about today's multifamily resident experience.
Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021
Episode 10: Industry players talk "Resident Experience" at Apartmentalize 2021 September 22, 2021 14 minutes Listen to industry experts thoughts on the state of resident experience In…
Episode 9: Create mega fans - from employees to residents with Lori Snider
Listen in to Lori Snider, Head of Learning & Experience at RedPeak, on how they have created mega fans and start implementing these actions today in your community.
Episode 8: Distinguish your property with an enhanced digital front door with Joe Melton
Joe Morgan, Vice President of Marketing and Management Support Services for the Morgan Group, digs into property differentiation, marketing, crisis communication, and more.
Episode 7: How tech is driving the resident experience with Joe Easton
Joe Easton from Rent Manager discusses what operators are doing today and how the way of the future is accommodating renters’ freedom of choice.
Episode 6: Apartment living communication & evolution for the 21st century with Jered Lerum
Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.
Episode 5: Beyond Rent Podcast - Leveraging the value of a great resident experience
Tune in to a special edition of The Resident Experience Podcast where Nick Latz joins Joe Eaton on Rent Manager's Beyond Rent Podcast and discusses what it takes to provide an outstanding resident experience.
Episode 4: How to build a proactive resident retention program with Lori Hammond, MRD Apartments
Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.
Episode 3: Culture that supports and retains employees, retains residents with Jen Piccotti, Swift Bunny
Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.
Episode 2: Multifamily resident onboarding for success with Melinda Howard, PLK Communities
Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident experience.
Episode 1: Resident retention & the “friendship factor" with Pete Kelly, Apartment Life
Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.