How (not) to lose your service team members in 90 days: what they need to thrive
Mark Cukro, President of Plus One Consulting, explains what property management technicians really want and need to be happy and productive.
How building your personal brand fuels your company’s growth
Tony Sousa, Regional Manager at Embrey, discusses how building your personal brand leads to team and company growth.
How marketing can make or break a community
Barbara Savona, CEO & Founder at Sprout Marketing Multifamily, deep dives into apartment marketing initiatives that make the biggest impact.
Resident Experience Management Predictions for 2022
Panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.
Doing right by your residents
Mike Brewer, founder of Multifamily Collective & COO at RADCO shares his take on which activities add to resident experience & which don't.
Think differently about resident retention: it starts with...
Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on resident retention in multifamily.
Apartmentalize 2021: Industry players talk "Resident Experience"
In this special episode, we talked to industry experts and property management professionals who shared their thoughts on the state of resident experience.
Create mega fans: From employees to residents
Listen in to Lori Snider, Head of Learning & Experience at RedPeak, on how they have created mega fans and start implementing these actions today in your community.
Distinguish your property with an enhanced digital front door
Joe Morgan, Vice President of Marketing and Management Support Services for the Morgan Group, digs into property differentiation, marketing, crisis communication, and more.
How tech is driving the resident experience
Joe Easton from Rent Manager discusses what operators are doing today and how the way of the future is accommodating renters’ freedom of choice.
Apartment living communication & evolution for the 21st century
Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.
Beyond Rent Podcast: Leveraging the value of a great resident experience
Tune in to a special edition of The Resident Experience Podcast where Nick Latz joins Joe Eaton on Rent Manager's Beyond Rent Podcast and discusses what it takes to provide an outstanding resident experience.
How to build a proactive resident retention program
Lori Hammond from MRD Apartments talks about how MRD Apartments approaches their resident retention program and the real savings that they have calculated.
Culture that supports and retains employees and retains residents
Jen Piccotti from Swift Bunny provides unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.