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Deliver the ultimate resident experience

Simplify property operations and unify critical resident touchpoints with the industry's leading resident experience management platform. Free up time for staff to focus on what matters most while enabling residents to manage their day-to-day living experience from a mobile app in the palms of their hands. 

How much could you save in resident turnover costs?

Did you know it costs the average multifamily property $3,976 turnover a resident, and that it takes 19 months on average to recover those costs? Most turnover is preventable with our solution. Speak with a Zego expert to learn more and get a demo.

The building blocks of better resident experience management

Go beyond offering residents the basics they expect from multifamily living. Zego’s comprehensive platform helps set your properties apart, empowers staff with the tools they need to succeed, and delights residents from move-in to renewal.

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Resident Lifecycle Management

Seamlessly manage critical parts of the resident lifecycle, and delight residents in the process.

  • App Access: Give incoming residents access to your branded community app before move-in, where they can reserve an elevator for the big day.
  • Move-In Checklists: Ensure critical tasks like transferring utilities are done on time, and simplify unit inspections with handy Prepare and Move-in checklists.
  • Smart Renewals: Provide multiple lease renewal offers, share contracts and complete e-signatures with a seamless mobile process.
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Mobile App-Enabled Property Operations

Bring joy and simplicity to multifamily living at your community.

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Resident Engagement

Make your community a one-of-a-kind place to live and enable residents to enjoy all it has to offer.

  • Amenity Reservations: Encourage residents to review and reserve amenities right from their mobile app.
  • Marketplace Offers: Offer custom deals to local services, restaurants and more through Zego Marketplace.
  • Community Event Marketing: Advertise community events on your app’s home screen, where residents can view and RSVP.
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Resident Satisfaction

Empower staff with the tools they need to exceed goals and delight residents.

  1. Resident Surveys: Use flexible in-app surveys to get resident feedback on service levels, amenities, and more.
  2. Process Automation: Simplify daily tasks like maintenance requests, package management, and pet registration with a comprehensive resident app for multifamily.
  3. Resident Insights: Use powerful analytics to uncover resident preferences and drive satisfaction.
  • What's Your Resident Experience Score?

    Take this 10-question diagnostic to find out how your Resident Experience program stacks up! At the end, you'll get a set of customized recommendations and resources to help take your score to the next level.

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  • Question 1 of 11

    What's your name?

  • Question 2 of 11

    How many units do you manage?

  • Question 3 of 11

    Do you provide an online forum for residents to connect with each other and/or their neighborhood?

  • Question 4 of 11

    Are your residents able to self-serve when they have common questions? (e.g. package retrieval, guest registration, etc.)

  • Question 5 of 11

    Do you offer residents multiple payment options for rent?

  • Question 6 of 11

    Do you provide a self-serve option for residents to create and track work orders?

  • Question 7 of 11

    Do you collect feedback from residents following the completion of work orders?

  • Question 8 of 11

    Do you send resident satisfaction surveys on a regular basis?

  • Question 9 of 11

    Do you offer lease renewal incentives?

  • Question 10 of 11

    Do you have goals around resident retention and/or turnover reduction?

  • Question 11 of 11

    What's your email address?

  • Your Resident Experience Score 75/100

    Action Items

Let's talk.

Connect your community and save valuable time with a comprehensive multifamily resident experience management solution.

Our resident experience management solution is backed by 20 years of leadership in multifamily and award-winning support.

Speak with a Zego Sales representative, and get a personlized tour of the our platform.

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The 2022 State of Resident Experience Management Report

Learn the newest trends in resident experience and how companies are using them to attract and retain more renters. Based on survey data from over 600 property management companies, this free report details what it takes to thrive in this new era.
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