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Improve the efficiency of your multifamily operations to maximize your on-site teams’ time and resources

Multifamily companies face a precarious balancing act: accomplish more with less while delivering better value to renters. All the while producing healthy returns for investors, too. With fewer employees, rising costs, and pressure from renters companies simply can’t afford to do things as they’ve always been done. 

We wanted to know what operational tasks bog associates down the most and how companies use technology to improve productivity. To accomplish this, we surveyed over 600 professionals about the efficiency of their multifamily operations. The research revealed two key findings:

1. Companies are moving towards automation, significantly saving time and money

2. Thanks to automation, time and money spent on administrative tasks has decreased

Building on these findings, this report presents a detailed analysis of the common trends we uncovered and provides recommendations for improving back-office operationsresident-focused operations, and staff retention. From fully automating rent collection to streamlining cumbersome workflows, you'll find opportunities to modernize your community and improve productivity. Unlock the potential for growth and achieve long-term success in a challenging industry. Start reading now!

Opportunities for improvement in multifamily

40%
40% of rent payments are routinely made using paper-based methods. Between processing and labor costs, it can cost anywhere from $3-$10 to process one paper-based payment.
14 hours
Operators spend an average of 14 hours monthly on utility billing, with 30% reporting 17+ hours. Outsourcing this task can provide significant time savings and improve staff retention.
78%
78% of multifamily respondents said improving communication between onsite teams and renters would enhance their day-to-day, highlighting its importance for staff retention.
Zego's 2023 Property Management Operations report analyzes how apartment operators are managing their community operations and identifies key opportunities for how to improve multifamily operational efficiency.

Maximize your operational processes in property management

This comprehensive report offers a deep dive into the strategies and practices employed by property management operators in managing and automating processes and workflows within their communities. Discover how focusing on efficiency, and investing in automation technology improves both resident-facing and back office operations, as well as solidifying staff retention.

Start reading now

Boost operational efficiency and empower multifamily property managers with Zego

Zego’s property management software lets operators automate the time-consuming tasks that burden community managers. Our platform seamlessly integrates with leading property management systems, enabling you to accomplish more with less effort. Gain portfolio-wide visibility and confidently make data-driven decisions that propel your property operations forward.

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