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How to deliver resident lifecycle management from lease to renewal

Resident lifecycle management attracts and converts prospects while delivering extraordinary resident experiences that yield retention. From digital marketing when garnering new residents to simplifying the move-in process, growing community engagement, and enhancing the renewal process.

With Zego, our user-friendly technology brings joy and simplicity to searching for, finding, and living in multifamily communities.

Be an outlier, not a statistic

According to NMHC, 31% of residents who leave a property do so “seeking better apartment management.”  Find out how our Resident Lifecycle Management solution helps you boost resident satisfaction, resulting in more renewals year after year.

The building blocks of better resident lifecycle management

Leasing, occupancy, and retention are key metrics for property management leaders. Zego helps with resident lifecycle management by effectively marketing your properties, quickly converting leads, and ensuring critical touch-points like resident move-ins and renewals are handled smoothly with resident lifecycle management software.

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Property Marketing & Leasing

Attract and convert new residents with a suite of innovative technology enabled by Zego’s partnership with 365 Connect.

  • Digital Marketing: Get your community in front of renters actively searching for their next homes with fully designed websites that perform.
  • Property Tours: Quickly convert prospects into residents with 3D unit views, online tour scheduling, and a friendly chatbot that answers questions in real time.
  • Leasing & applications: Simplify the resident onboarding experience with a fully paperless process.
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Resident Experience

Empower your staff with the tools they need to deliver a resident experience that's a cut above your competition.

  • Community Engagement: Promote events, amenities, and other special benefits your community offers directly within your comprehensive resident app.
  • Self Service Enablement: Empower residents to quickly and easily manage day-to-day living through their app, making property payments, creating and tracking maintenance requests, and managing packages.
  • Marketplace Offers: Present exclusive Marketplace offers for local deals within your resident app, including targeted offers for incoming residents like discounts on dog walkers, can make a pet-loving resident’s intro to your community extra personal and special.
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Incoming Resident Operations

A resident’s move-in experience impacts their renewal decision. Zego enables a seamless experience, while supporting staff with easy-to-use technology.

  • Incoming Resident Engagement: Warmly welcome incoming residents with automated emails inviting them to download their property-branded resident app.
  • Move-in Logistics: Enable incoming residents to chat with staff through their app and use a digital Prepare Checklist of tasks like booking elevators or transferring utilities.
  • Digital Walk Throughs: Encourage residents to complete a Digital Walk Through of their unit quickly and easily through their app.
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Smart Renewals

More than 60% of residents prefer renewing leases digitally. Zego’s technology goes above and beyond with automation that enables smooth communication and expedited renewals.

  • Blue Moon Integration: With Zego's Blue Moon integration, you can present multiple offers with pricing and deadlines, share contracts, and complete e-signatures all through the mobile app.
  • Renewal Communications: Manage your renewal communication flow through the app, delighting residents and boosting your chances of retention.
  • Digital Workflows: Improve staff workflows with technology that eliminates paper and minimizes the need to follow-up with residents. 
  • They have every aspect of running a digital payments solution down to a science, so literally all we had to do was sign on the dotted line and let them handle everything else for us.

    Ruth Cox
    CFO , Cohen-Esrey
  • Zego saves our property manager a ton of time and is so easy to use. We have had well less than a 1% return rate.

    Dominion Management Group

Let's talk resident lifecycle management

Want to learn more about Zego Resident Lifecycle Management or other solutions available to your company?

Speak with a Zego Sales representative today to see a demo of our industry-leading payments technologies or ask questions about our unique service offerings.

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