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Recoup utility expenses and create a new revenue stream

Utility expenses don’t have to continually harm your Net Operating Income. With Zego Utility Resident Billing, you can recover your residents’ share of utility expenses through a streamlined billing process. With individualized statements that reflect each unit’s utility charges, rent, and other ancillary items, everything in the resident ledger is conveniently paid in one digital transaction.

What you'll love most about Resident Billing

Learn how Zego's Resident Billing can unburden your traditional multifamily, student housing, and corporate housing portfolios.

Increased NOI and Property Values

Reduce utility expenses

  • Recover water, sewer, trash, gas, recycling, and/or electric expenses
  • Motivate residents to curb their utility usage with consumption-based billing
  • Identify areas of improvement by benchmarking utility recovery rates across your portfolio

 

Higher Productivity and More Accuracy

Streamlined workflows for community managers

  • Boost collections and simplify billing when residents pay their entire monthly balance at once
  • Accurate and real-time data integrates into your accounting software
  • Flexible billing methodologies accurately calculates what each unit owes for utilities
Reduced Liability and Higher NOI

Peace of mind about regulatory compliance

  • Legal and regulatory experts monitor your account
  • Stay in compliance with federal, state, city, and municipal requirements
  • Guidance strategies that let you recover the maximum allowable rate of utility expenses

A Billing Platform That Delivers More

  • Compliance Experts Who Have Your Back

    Utility billing regulations change constantly. We don’t want you to ever fall out of compliance so our team continually monitors local utility regulations. If there are any regulatory updates that will impact your account, we let you know right away. Plus, we identify additional utility recoupment opportunities and review your lease language to keep you protected.

  • Convergent Bills That Are Easy to Understand, and Easy to Pay

    Residents shouldn’t have a problem viewing or understanding their bill. Zego’s invoices are clearly itemized to reflect each resident’s monthly charges - rent, utilities, and any ancillary fees. And with a mobile-first design, they can be viewed and quickly paid from any type of device.

  • Automated Pre-bills to Catch Anomalies

    Ensure the accuracy of every invoice. Our automated pre-bill process lets managers view and edit any invoice before batches are sent to your residents. This allows your staff to stay up to speed and proactively address any anomalies that might be obvious from the charges (e.g. a leaky faucet or toilet).

  • Automated Move-Out Calculator to Deter Delinquencies

    Tracking down former residents to pay their final utility bill is a challenge, and is often unsuccessful. An automatic move-out calculator allows the final utility balance to be settled before you and the resident part ways.

How it works

1. We obtain your utility invoices

We retrieve each property’s utility invoices from your providers

2. We calculate resident charges

Depending on your chosen billing methodology (RUBS or submetering), we determine what each unit’s fair share of the utility charges are.

3. We produce & deliver resident bills

We itemize your residents’ utility charges, rent, and any other fees into one comprehensive monthly bill. Invoices are delivered and can be paid in full via Zego’s mobile app or through your resident portal.

4. We integrate

Payments are seamlessly integrated into the resident ledger with your accounting software

5. Communities thrive

Billing residents for their utility consumption lowers utility expenses and increases NOI.

The Bells and Whistles that Simplify Property Operations

  • Flexible Billing Methodologies

    For each property in your portfolio, we’ll assess your unique business needs and the local regulatory environment. From there, we’ll determine the best recoupment structures and billing methodologies (RUBS or submeters) that will bring you the highest returns.

  • Legal and Regulatory Expertise

    We set you up with the most effective recoupment strategies that comply with state and municipal regulations. Our team members are also active members of the utility billing legal scene, and will inform you right away if any new laws will impact your properties.

  • Customized Statement Messaging

    Since residents are guaranteed to look at their monthly bill, use that space to your advantage! Our invoices offer dynamic messaging so you can grab their eyeballs about important announcements like lease renewals, upcoming events, and more.

  • Paperless Billing

    Paperless billing options eliminate unnecessary delays in the billing process so you can get paid faster. And, you’ll save some trees while you’re at it.

  • Easy Bill Retrieval

    It’s likely you have a considerable number of utility invoices for all the properties in your portfolio. But that doesn’t prevent us from obtaining your utility invoices in a timely manner each month. With automatic bill retrieval, we can dive into the billing process shortly after your invoices are issued.

  • Seamless Data Integrations

    Utility billing data populates directly into property management software, giving you full visibility throughout the billing process. And with real-time data integration, there’s no need to input data across multiple platforms.

  • Reporting and Benchmarking

    Always have a precise picture of your utility recovery rates. Plus, compare properties portfolio-wide for continuous improvement.

Zego Insights Dashboard

Gain instant insights into your properties’ utility spend and recoupment metrics so you can lower operating costs and improve revenue. Benchmark property and portfolio performance, identify trends, and pinpoint anomalies with the help of our built-in business intelligence and reporting platform.

Who We Help

Zego solves the unique utility billing challenges that burden traditional multifamily, student housing, and corporate housing portfolios. With Zego Utility Resident Billing, owners and operators can effectively recoup utility expenses and increase their NOI.

Learn More
  • “Zego makes sure we are maximizing recoupment while keeping us in line with billing regulations. Thanks to all those details, we collect more at the end of they day”

    Juan Leyva
    Acquisition Specialist at Wehner Multifamily

Modern & Intuitive User Experience

Many Proptech platforms were built in a different era and come with clunky front-end user interfaces. Our Utility Resident Billing platform features a modern and highly intuitive user experience. The mobile-first platform features simple and elegant workflows that allow your residents and staff to complete their tasks quickly and efficiently.

World-Class Service & Support

We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support and we offer on-shore resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.

Seamless Integrations

With 16+ years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Our seamless connections into your accounting software save your staff time and eliminate the need for manual workarounds.

Enterprise Grade Security

We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.

We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.

Recover More Utility Expenses

Zego frees community associations and management companies to go above and beyond for residents by helping you ease the friction, build the connection and make the difference.