Skip to main content

Looking for technical help or trying to access your property management dashboard?

Check out our resident and property manager support portal.

GIF of Zego Mobile Doorman, a resident experience app that automates critical workflows, boosting satisfaction, retention, and profitability.

Dial up the resident experience, improve staff efficiency, and boost your bottom line

Zego Mobile Doorman is a resident experience platform designed specifically for multifamily communities. Our fully customizable and user-friendly technology allows you to create a branded mobile resident app to centralize community living activities. From submitting maintenance requests to messaging with staff and so much more, our resident experience app enables residents to self-service daily tasks, which increases their satisfaction with your communities. Industry-leading features also free up time for your property staff, giving them the flexibility and control needed to master and scale operations.

Let’s talk about resident experience management

Zego frees community associations and management companies to elevate the resident experience by helping to ease the friction, build connections, and make a difference.

Icon of higher productivity, Zego simplifies modern, automated property management workflows

HIGHER RESIDENT RETENTION

Delight residents

  • Start residents off on the right foot by enabling them to quickly complete and manage their move-in checklist from their mobile phone
  • Give residents the power to easily create and track maintenance requests, so they’re never left in the dark and receive the highest level of service
  • Simplify the lease renewal process with the ability to notify residents of upcoming renewal periods and extend offers via their mobile app
NOI money icon - Zego improves cash flow and allows faster funding

HIGHER PROPERTY VALUES

Boost NOI

  • Enjoy higher renewal rates by improving and simplifying the renewal communication process 
  • Boost efficiency and save staff time with workflow automations for daily property management activities
  • Increase cash flow from digital payment adoption when paired with Zego Pay
Group of HOA icon - Zego gives homeowner and community associations the broadest range of digital payment options, helping to streamline HOA dues collections.
HIGHER STAFF PRODUCTIVITY

Empower your staff

  • Streamline communication with real-time and automated messaging capabilities
  • Receive valuable feedback on services with custom and targeted resident survey questions pushed directly to residents’ mobile phones
  • Easily notify residents of incoming packages and track package status
Graph icon - Grow your multifamily portfolio growth with Zego with continuous guidance from industry experts
HIGHER OCCUPANCY

Differentiate your property and brand

  • Attract today’s connected residents with tech-forward amenities
  • Modernize your communities and communication strategies
  • Rise above the competition with unique, innovative features
  • What's Your Resident Experience Score?

    Take this 10-question quiz to find out how your Resident Experience program stacks up! At the end, you'll get a set of customized recommendations and resources to help take your score to the next level.

    happy resident using resident experience software
  • Question 1 of 11

    What's your name?

  • Question 2 of 11

    How many units do you manage?

  • Question 3 of 11

    Do you provide an online forum for residents to connect with each other and/or their neighborhood?

  • Question 4 of 11

    Are your residents able to self-serve when they have common questions? (e.g. package retrieval, guest registration, etc.)

  • Question 5 of 11

    Do you offer residents multiple payment options for rent?

  • Question 6 of 11

    Do you provide a self-serve option for residents to create and track work orders?

  • Question 7 of 11

    Do you collect feedback from residents following the completion of work orders?

  • Question 8 of 11

    Do you send resident satisfaction surveys on a regular basis?

  • Question 9 of 11

    Do you offer lease renewal incentives?

  • Question 10 of 11

    Do you have goals around resident retention and/or turnover reduction?

  • Question 11 of 11

    What's your email address?

  • Your Resident Experience Score 75/100

    Action Items

An app designed for property managers and residents

One app for residents to manage the entire living experience

Provide residents with a single app to self-service and manage every aspect of their living experience. With the convenience of their smartphone, residents can submit and track work orders, pay rent and utilities on-the-go, communicate with their staff and community, and even access resident-exclusive discounts at local businesses.

Customized branding and user experiences tailored to your needs

Our resident experience app is fully customized to your brand, reflecting your property’s look and feel. You can also showcase property-specific initiatives using custom content tiles on the home screen.

Unique features built to tackle today’s unusual challenges

Whether you’re trying to re-open amenities after the pandemic or struggling to keep communication lines open during emergency periods, Zego Mobile Doorman helps you overcome the unique challenges facing property management teams today.

RENTER INSIGHTS

2024 Resident Experience Management Report

Building on four years of insights from property managers, our latest report includes direct feedback from renters. Thanks to a survey sponsored by American Express, we've gathered perspectives from over 1,000 renters and 600 multifamily companies to provide a dual perspective on the current state of the multifamily resident experience.
Start reading now

The fan-favorite features that make up the best resident experience app

  • Maintenance requests

    Residents can submit and view the status of work orders, and five-star-scale service ratings are also available.

  • Online payments

    Add a payment tile to allow residents to pay rent and other property charges from their mobile app. When combined with Zego Pay, you can achieve 100% digital payments while offering residents the most seamless and full-featured in-app experience.

  • Package notifications

    Keep residents notified of packages and enjoy integrations with national package locker providers like Luxer One, Package Concierge, and Parcel Pending.

  • Amenity reservations

    Give residents the power to view and reserve spaces for personal needs, all within their resident app.

  • Virtual bulletin board

    Offer a central platform to post about upcoming events, services, and items for sale.

  • Authorized guests and entrants

    Residents can register guests, deliveries, and entrants straight from their phones.

  • Pet registration

    Encourage residents to easily register pets at your community.

  • Marketplace

    Offer exclusive resident promotions and discounts through an interactive marketplace panel.

How it works

1. Residents interact:

Residents download your custom mobile app, set up a profile, and can begin submitting maintenance requests, receiving package notifications, paying rent and other property charges, communicating with on-site staff, and more.

2. Staff responds and manages:

Community associates address incoming requests and streamline daily operations including maintenance requests, one-on-one virtual appointments, scheduled group messages, and amenity calendar management.

3. We integrate with your systems:

Our resident experience management platform seamlessly integrates with your property management software to ensure information is up to date and help your staff save time.

Icon of buildings - Zego automates many of the manual tasks that bog down on-site associates. Plus, our tools make it easier to communicate and engage with residents, ultimately improving resident satisfaction with your community.

4. Your communities thrive:

Better workflow and communication increases resident engagement and satisfaction, makes community staff more productive, and boosts property NOI.

A comprehensive resident experience platform that automates critical workflows

The Zego Mobile Doorman app goes beyond offering residents the basic tools they’ve come to expect from multifamily living. We provide a comprehensive platform for resident experience management that brings your properties to the cutting edge and wows residents from move-in to renewal.

Smoother move-in experiences

Make a great first impression by customizing our resident app for your property - from the logo to the colors and even the tiles highlighted on the home page. Plus, you can give incoming residents access to select app features prior to moving-in, such as chat, amenities, and move-in checklists.

More satisfying day-to-day living

Residents use their app to self-service daily tasks at your apartment community. From submitting maintenance requests to making rent payments, reserving amenities and more, everything is accessible and easy to manage from the device they use the most.

Seamless renewals experience

Zego Mobile Doorman lets you meet your residents where they already are - on their phones - even when it comes to lease renewals. Automate the lease renewal communication flow and make the process seamless and easy, which boosts satisfaction and your chances of retention.

On-the-go package management

The Zego Mobile Doorman staff app helps on-site staff automate the cumbersome process of multifamily package management. Our intuitive staff-only mobile app makes logging deliveries easier and keeps package rooms clear.

Your trusted toolkit for resident experience management and simpler property operations

  • Amenities

    Create amenity solutions that suit the unique needs of your community, allowing residents to safely reserve spaces. Includes occupancy rules and time limits to enforce social distancing

  • Smart lease renewals

    Simplify the end-to-end lease renewal process with our Blue Moon integration. Whether you are presenting multiple offers with pricing and deadlines, sharing contracts, or completing e-signatures, it can all be done through the app.

  • Prepare checklist

    Encourage incoming residents to get critical tasks, like transferring utilities, done prior to move-in and save staff time with a customizable and automated checklist.

  • Digital walk through

    Create a digital and trackable record of the resident move-in experience.

  • Resident insights

    Drive resident retention and improve portfolio-wide performance with detailed property-level insights into resident behavior and engagement.

  • Shift notes

    Provide onsite team members with a dashboard where they can update incoming staff with important information from the previous shift.

  • Resident messaging

    Engage with residents digitally with real-time and scheduled messaging capabilities pushed straight to mobile phones.

  • Online & in-person events calendar

    Securely plan, share, and host in-person and virtual resident events at the touch of a button.

  • Resident surveys

    Receive feedback and answers to custom & targeted questions, automatically pushed to residents’ phones.

  • Future residents

    Give incoming residents access to select app features prior to moving-in, streamlining the move-in experience and encouraging community engagement even before day one.

  • Staff mobile app

    Decrease package pickup times and increase staff productivity with an intuitive and automated mobile package management solution.

Reviews from our users

  • Easiest App!

    This app allows us to get in touch with our residents quickly and efficiently. Messages sent are out quickly and you're able to reply to residents just like in an email. [...] It allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.

    Read more reviews
  • Mobile Doorman was a game changer

    By far my favorite program Zego offers is Mobile Doorman. This was a game-changer for us, this product allowed us to drop multiple other under-performing products and focus our resident communication, and to an extent bolster our retention via their interface.

    Read more reviews
  • User friendly, convenient and residents love it

    Zego has allowed our building to be a true community with the resident bulletin board, while also allowing us to assist our residents in a quick and timely manner. [... ] Overall we have been really satisfied with both the app and integration process.

    Read more reviews
  • Zego [...] program works great

    [I enjoy] the ease of using the interface for both customer and property management personnel. [Zego] continues to innovate and offer new options that help both us and the tenants!

    Read more reviews
  • Big Part of Our Team!

    [Zego] works with you to ensure their products are a success on your platform and help implement and train your team to use their services to the best of their abilities. [Zego] has always been transparent in their service offerings, flexible to meet our needs, and just made our lives so much easier.

    Read more reviews
  • Great Time and Money Saving Resources

    The level of automation which [Zego] helps take so much off the plates of the team is beyond helpful, great customer service and well thought out and built programs.

    Read more reviews

The platform perks you get with Zego Mobile Doorman

Modern & intuitive user experience

Our property management automation platform features simple and clean workflows that help residents and staff to complete tasks efficiently. Starting with the move-in experience, ending with move-out or renewal, and encompassing everything in between, our technology enables personalized and frictionless touchpoints throughout a renter’s tenancy.

Learn more

Seamless integrations

With 20 years of building and maintaining property management systems integrations, we offer the best integrations in the industry. Our seamless connections with your accounting software save your staff time and eliminate the need for manual workarounds.

Learn more

A better resident experience app for all community & portfolio types

Zego Mobile Doorman automates the resident experience and simplifies community management for all portfolio types including traditional Multifamily, Student Housing and Corporate Housing.

World-class service & support

We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Managers provide best practices and recommendations to ensure you are getting full value from the platform.

Learn more

Enterprise-grade security

We know how important data security is to your company and residents. Zego’s technology and internal operations greatly minimize security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.

We also adhere to a strict set of rules and best practices designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.

Learn more

Who We Help

aria-label
aria-label
aria-label
aria-label
aria-label

Chat with a Zego sales rep

Simplify property operations and delight residents with a comprehensive resident experience management platform backed by expert guidance and personalized support. Get a customized demo today.

Find out why 7,000+ management companies trust Zego

 

Additional Resident Experience Management Resources