Zego™ Mobile Doorman
Simplify resident experience management at your multifamily properties with a customizable resident app that automates critical workflows, boosting satisfaction, retention, and profitability.
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Dial up the resident experience, improve staff efficiency, and boost your bottom line
Zego Mobile Doorman is a resident experience platform designed specifically for multifamily communities. Our fully customizable and user-friendly technology allows you to create a branded mobile resident app to centralize community living activities. From submitting maintenance requests to messaging with staff and so much more, our resident experience app enables residents to self-service daily tasks, which increases their satisfaction with your communities. Industry-leading features also free up time for your property staff, giving them the flexibility and control needed to master and scale operations.
Let’s talk about resident experience management
Zego frees community associations and management companies to elevate the resident experience by helping to ease the friction, build connections, and make a difference.
HIGHER RESIDENT RETENTION
Delight residents
- Start residents off on the right foot by enabling them to quickly complete and manage their move-in checklist from their mobile phone
- Give residents the power to easily create and track maintenance requests, so they’re never left in the dark and receive the highest level of service
- Simplify the lease renewal process with the ability to notify residents of upcoming renewal periods and extend offers via their mobile app
HIGHER PROPERTY VALUES
Boost NOI
- Enjoy higher renewal rates by improving and simplifying the renewal communication process
- Boost efficiency and save staff time with workflow automations for daily property management activities
- Increase cash flow from digital payment adoption when paired with Zego Pay
Empower your staff
- Streamline communication with real-time and automated messaging capabilities
- Receive valuable feedback on services with custom and targeted resident survey questions pushed directly to residents’ mobile phones
- Easily notify residents of incoming packages and track package status
Action Items
An app designed for property managers and residents
One app for residents to manage the entire living experience
Provide residents with a single app to self-service and manage every aspect of their living experience. With the convenience of their smartphone, residents can submit and track work orders, pay rent and utilities on-the-go, communicate with their staff and community, and even access resident-exclusive discounts at local businesses.
Customized branding and user experiences tailored to your needs
Our resident experience app is fully customized to your brand, reflecting your property’s look and feel. You can also showcase property-specific initiatives using custom content tiles on the home screen.
Unique features built to tackle today’s unusual challenges
Whether you’re trying to re-open amenities after the pandemic or struggling to keep communication lines open during emergency periods, Zego Mobile Doorman helps you overcome the unique challenges facing property management teams today.
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The 2022 State of Resident Experience Management Report
The fan-favorite features that make up the best resident experience app
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Maintenance requests
Residents can submit and view the status of work orders, and five-star-scale service ratings are also available.
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Online payments
Add a payment tile to allow residents to pay rent and other property charges from their mobile app. When combined with Zego Pay, you can achieve 100% digital payments while offering residents the most seamless and full-featured in-app experience.
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Package notifications
Keep residents notified of packages and enjoy integrations with national package locker providers like Luxer One, Package Concierge, and Parcel Pending.
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Amenity reservations
Give residents the power to view and reserve spaces for personal needs, all within their resident app.
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Virtual bulletin board
Offer a central platform to post about upcoming events, services, and items for sale.
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Authorized guests and entrants
Residents can register guests, deliveries, and entrants straight from their phones.
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Pet registration
Encourage residents to easily register pets at your community.
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Marketplace
Offer exclusive resident promotions and discounts through an interactive marketplace panel.
1. Residents interact:
Residents download your custom mobile app, set up a profile, and can begin submitting maintenance requests, receiving package notifications, paying rent and other property charges, communicating with on-site staff, and more.
2. Staff responds and manages:
Community associates address incoming requests and streamline daily operations including maintenance requests, one-on-one virtual appointments, scheduled group messages, and amenity calendar management.
3. We integrate with your systems:
Our resident experience management platform seamlessly integrates with your property management software to ensure information is up to date and help your staff save time.
4. Your communities thrive:
Better workflow and communication increases resident engagement and satisfaction, makes community staff more productive, and boosts property NOI.
A comprehensive resident experience platform that automates critical workflows
The Zego Mobile Doorman app goes beyond offering residents the basic tools they’ve come to expect from multifamily living. We provide a comprehensive platform for resident experience management that brings your properties to the cutting edge and wows residents from move-in to renewal.
Smoother move-in experiences
Make a great first impression by customizing our resident app for your property - from the logo to the colors and even the tiles highlighted on the home page. Plus, you can give incoming residents access to select app features prior to moving-in, such as chat, amenities, and move-in checklists.
More satisfying day-to-day living
Residents use their app to self-service daily tasks at your apartment community. From submitting maintenance requests to making rent payments, reserving amenities and more, everything is accessible and easy to manage from the device they use the most.
Seamless renewals experience
Zego Mobile Doorman lets you meet your residents where they already are - on their phones - even when it comes to lease renewals. Automate the lease renewal communication flow and make the process seamless and easy, which boosts satisfaction and your chances of retention.
Your trusted toolkit for resident experience management and simpler property operations
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Amenities
Create amenity solutions that suit the unique needs of your community, allowing residents to safely reserve spaces. Includes occupancy rules and time limits to enforce social distancing
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Smart lease renewals
Simplify the end-to-end lease renewal process with our Blue Moon integration. Whether you are presenting multiple offers with pricing and deadlines, sharing contracts, or completing e-signatures, it can all be done through the app.
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Prepare checklist
Encourage incoming residents to get critical tasks, like transferring utilities, done prior to move-in and save staff time with a customizable and automated checklist.
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Digital walk through
Create a digital and trackable record of the resident move-in experience.
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Resident insights
Drive resident retention and improve portfolio-wide performance with detailed property-level insights into resident behavior and engagement.
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Shift notes
Provide onsite team members with a dashboard where they can update incoming staff with important information from the previous shift.
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Virtual appointments
Connect live with residents for maintenance needs, leasing questions, and more.
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Resident messaging
Engage with residents digitally with real-time and scheduled messaging capabilities pushed straight to mobile phones.
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Online & in-person events calendar
Securely plan, share, and host in-person and virtual resident events at the touch of a button.
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Resident surveys
Receive feedback and answers to custom & targeted questions, automatically pushed to residents’ phones.
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Future residents
Give incoming residents access to select app features prior to moving-in, streamlining the move-in experience and encouraging community engagement even before day one.
A better resident experience app for all community & portfolio types
Zego Mobile Doorman automates the resident experience and simplifies community management for all portfolio types including traditional Multifamily, Student Housing and Corporate Housing.
The platform perks you get with Zego Mobile Doorman
Modern & intuitive user experience
Our property management automation platform features simple and clean workflows that help residents and staff to complete tasks efficiently. Starting with the move-in experience, ending with move-out or renewal, and encompassing everything in between, our technology enables personalized and frictionless touchpoints throughout a renter’s tenancy.
Seamless integrations
With 20 years of building and maintaining property management systems integrations, we offer the best integrations in the industry. Our seamless connections with your accounting software save your staff time and eliminate the need for manual workarounds.
World-class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Managers provide best practices and recommendations to ensure you are getting full value from the platform.
Enterprise-grade security
We know how important data security is to your company and residents. Zego’s technology and internal operations greatly minimize security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
Who We Help
Chat with a Zego sales rep
Simplify property operations and delight residents with a comprehensive resident experience management platform backed by expert guidance and personalized support. Get a customized demo today.