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work order management app

An intuitive work order app that works for you

Give your residents peace of mind knowing their apartment work order issue is in the right hands. With Zego™ Mobile Doorman, they can easily submit and track service requests through their community-branded resident experience app. Our user-friendly apartment maintenance work order software takes the stress out of incomplete work order requests, enabling you to manage requests across multiple properties and improve the overall experience for your multifamily community.

An all-in-one multifamily work order app designed for residents & property staff

  • Manage all your properties with one comprehensive solution

    Work order management can be used as a standalone solution for maintenance tasks, or it can be integrated with your existing software for seamless operations.

  • Make submitting service requests painless

    Residents can submit requests and view status updates right from the mobile work order app. On-site associates can submit and manage work orders via the resident mobile app or admin web portal.

  • Assign, filter, & view all property requests

    Work orders can be searched and filtered by unit and status (i.e. open, in progress, closed) for simplified management.

  • Notify residents using their preferred method of communication

    Residents can choose their preferred communication method (push, text, and/or email) for updates, and on-site associates are notified through email and in-app push notifications.

Better work order management with less work for all

Give your staff the tools they need to effectively manage work orders across properties and improve the resident experience with Zego’s mobile work order management app.

The Property Manager’s Guide to 100 Percent Digital Payment Adoption

How it works

1. Submit

Residents submit a request through the Zego™ work order app or online.

2. Receive

Associates are notified via email and in-app with all details of the maintenance work order, such as name, unit, issue category, and photo.

3. Manage

Associates can filter, view, assign, and manage work orders by status (open, in progress, closed).

4. Update

Residents are kept up to date via custom alerts on the progress and completion of the work order.

  • What's Your Resident Experience Score?

    Take this 10-question diagnostic to find out how your Resident Experience program stacks up! At the end, you'll get a set of customized recommendations and resources to help take your score to the next level.

    happy resident using resident experience platform
  • Question 1 of 11

    What's your name?

  • Question 2 of 11

    How many units do you manage?

  • Question 3 of 11

    Do you provide an online forum for residents to connect with each other and/or their neighborhood?

  • Question 4 of 11

    Are your residents able to self-serve when they have common questions? (e.g. package retrieval, guest registration, etc.)

  • Question 5 of 11

    Do you offer residents multiple payment options for rent?

  • Question 6 of 11

    Do you provide a self-serve option for residents to create and track work orders?

  • Question 7 of 11

    Do you collect feedback from residents following the completion of work orders?

  • Question 8 of 11

    Do you send resident satisfaction surveys on a regular basis?

  • Question 9 of 11

    Do you offer lease renewal incentives?

  • Question 10 of 11

    Do you have goals around resident retention and/or turnover reduction?

  • Question 11 of 11

    What's your email address?

  • Your Resident Experience Score 75/100

    Action Items

Get all the details you need to get the job done

Through the app, residents can enter in all the information you need to get the work order started, including name, unit, category & issue type, description of issue, photos, entry permission, and more!

Communicate seamlessly with residents

Associates can use a chat feature that’s embedded into each work order for easy communication with the resident if needed. Notifications are sent to residents and admin users based on user preferences.

Gain insights through the admin portal

Once detailed requests are submitted, associates can begin the work order. With a dashboard view, admins can review open and in-process apartment service requests and easily navigate at the property or unit level.

Chat with a Zego expert

Become another Zego success story with our resident experience management technology that frees management companies to go above and beyond for residents. See how with a customized demo.