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Property Manager Hero
Sponsored by Zego

Join us live in December for our next event

Take a break and join our 30-minute discussion with Zego's quarterly Property Manager Hero. Hear the latest and greatest tips on how this Hero is driving resident satisfaction and increasing revenue for their property.

The September winner is... Dayanna Medina with Dunwoody Apartment Homes!

Nomination Process

The Property Manager Hero award is a quarterly award pulled from nominated property managers who have gone above and beyond for their residents. We will start accepting nominations for our next Property Manager Hero in September 2021.

We are looking for Property Managers who:

  • Are engaged with their community
  • Solve problems residents didn't know they had
  • Customize the resident experience within their communities
  • Host community engagement events or contests
  • Provide modern and smart communication and self-service options

The winner receives:

  • Personalized trophy and swag
  • Digital logo
  • A blog post highlighting their accomplishments
  • Live webinar interview broadcast
  • Recognition across Zego' social networks & Znews


Previous Property Manager Heroes:

September 2021 Winner

Your September Property Manager Hero is... Dayanna Medina with Dunwoody Apartment Homes! Dayanna was nominated for: working her way up from Leasing Agent to Property Manager, increasing occupancy from 86% to 97%, and hiring a full staff who have stuck by her side because she empowers them. Since English is her second language, she has worked extra hard to prove herself as a Property Manager.

"Dayana's management style is caring and putting her resident first. She walks their units personally when they complain and she takes care of their issues. Occupancy has not dropped more than %95 in months" - Ida Mora, Assistant Manager

Watch the recording

June 2021 Winner

Your June Property Manager Hero is... Jenn Budd with Mallard Lakes Townhomes! Jenn was nominated for: improving NOI by over 12%, reducing vacancy from 2.4% to 1.6%, increasing resident survey scores by 6% (from a rating of 3.88 to 4.36), and increasing score (from a B+ to A in one year). She has also mentored multiple Leasing Consultants that were then promoted to Property Managers.

"Jenn is a go-to leader within PLK and among her team. Her heart is for her people and empowering them to be their best selves. She works with her community members and team alike to make life a little easier, a little happier, and connected." - Jen Van Treese, Marketing and Training Educator

Watch the recording

March 2021 Winner

christina-hayesYour March Property Manager Hero is... Christina Hayes with Millan Enterprises, LLC! Christina was nominated for three main categories: team and company culture, resident satisfaction, and direct impact on business results. Throughout the 5 years she's been with Millan she grew the team from 3 to 15 people while maintaining culture, increased Net Promoter Score from 63 to 70, and raised revenue across the board by 15% all while new buildings were being added.

"Christina is the embodiment of a servant leader. She consistently goes out of her way to improve the lives of our residents, co-workers, and maintenance team. Her hardwork over the years is a story of starting at the bottom and working her way to the top. She should be recognized for her selfless actions and ability to connect with anyone she comes in contact with. " - Rylan Kean, Dir. of Business Development

Watch the recording

December 2020 Winner

christina-hayesYour December Property Manager Hero is... Jessica Gillis with Vision Communities | The Ave Apartments! Jessica was nominated for being a great leader, increasing NOI by almost $500,000, hitting annual budget goals 6 months early, and organizing food trucks to support local businesses and encourage community involvement. She also created a Facebook community page for her residents to stay in touch with each other and the staff. Hear from Jessica on the amazing things she has done to help her community in the recording below.

"Jessica should be named a Property Manager Hero for having the highest pre-lease before opening numbers in company, fastest lease up of a new proeprty for the company, record breaking amount of move-ins, and kept the team motivated and busier than ever, even during a pandemic." - Tabitha Meyers, Leasing Agent

Watch the recording

September 2020 Winner

Your first Property Manager Hero is (drumroll please)... Rose Mary Guzman with Verve Mirabella, LCC! Rose Mary's property was hit hard from COVID like many others, but she took every step to make sure her residents felt like they were part of a community. She has hosted events, ensured every resident had a meal each day, but above that, ensured that the neighborhood was fed by encouraging staff to volunteer with the local food bank. Hear more from Steve Tennison, CEO of Verve Mirabella, LLC on the amazing things Rose Mary has done to help her community in the recording below.

"The kids at Mirabella got free school lunches until COVID-19 shut down the schools. When the Community of Faith Church offered to bring bag lunches to our kids, Rose Mary happily accepted. Before long, COF Church brought lunches for the whole property because THE ADULTS WERE HUNGRY TOO. When they brought us even more lunches, Rose Mary and her team delivered them to homes and businesses throughout the neighborhood." - Steve Tennison, CEO

Watch the recording

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