Call Center Hours Extended to Provide 24/7 Phone-In Rent Payment Assistance
PayLease, a leading provider of electronic rent payments for the property management industry, today announced it has expanded its call center hours for phone-in payments.Residents who wish to pay rent or HOA dues over the phone using a credit card or an e-check can now reach PayLease’s toll-free call center 24/7. Callers will be connected with a live representative, not an automated service, to assist with their payment. In addition to weekends, the call center will also be open on all major holidays.
PayLease is now the only payments provider serving the property management industry to offer continuous live assistance for phone payments. In addition to providing added convenience for payers, the extended hours have lowered hold times for property managers calling in for technical assistance. The call center aims to answer 80% of calls within 30 seconds or less and since implementing the new hours, PayLease has exceeded those service levels.
Yann Phung, VP of Client and Customer Management at PayLease, remarked on the extended support hours. “A core philosophy here at PayLease is to make our service as convenient as possible for all users of the system, including residents. We understand that not everyone who wants to make a payment over the phone has time within regular business hours to do so. We’ve already seen a significant spike in payment volume since offering residents this convenience,” he said.
PayLease also offers 24/7 payment processing online. Resident can either go to their property management company’s website or to paylease.com to make a payment using an e-check or a credit /debit card.
PayLease, (www.paylease.com), is a leading electronic payments provider for the property management industry, specifically targeting the multifamily, single family, HOA and commercial markets. PayLease provides property managers the ability to accept and manage rent payments and HOA payments through a secure online interface. With PayLease, residents are able to pay their property manager using an E-check or with a credit card. Since its inception in 2003, PayLease has grown to serve thousands of property management companies nationwide and is among the fastest growing technology companies in the United States.