PayLease’s Client Success Team Honored with a Bronze Stevie Customer Service Award
PayLease today announced that its Client Success Team was named a finalist in the Stevie Awards for Sales and Customer Service, placing Bronze in the Front-Line Customer Service Team of the Year category. The Stevie Awards for Sales and Customer Service recognize companies across the globe with outstanding sales and customer service departments. The Front-Line Customer service category recognizes the achievements of customer service teams who directly engage their organization’s clients.
PayLease’s Client Success Team provides proactive, consultative assistance to the Company’s 5,700 HOA and property management clients. Client Success Team representatives are tasked with answering and resolving customer inquiries, conducting business reviews, improving customer health, and increasing adoption of the client’s PayLease services.
As part of its entry for the Front-Line Customer Service Team of the Year, PayLease submitted several of the Team’s key performance indicators that occurred during the eligibility period. The Team earned the Stevie award thanks to a high percentage of calls that were successfully resolved on the first response, a short average response time, and a strong client health score. Additionally, Stevie judges commended PayLease for offering Client Success team members with clear career paths and opportunities for growth.
Teddy Hook, Manager of PayLease’s Client Success Team, commented on the Stevie win saying, “At PayLease, we believe that working hand-in-hand with our clients to drive their success is a strong component of stellar customer support. I’m grateful that the Stevie judges recognized the achievements that our Client Success Team members made during the eligibility period. We are truly honored to be recognized for this award and will continue to make our customer experience our top priority.”
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners can be viewed here.
About PayLease
PayLease provides online payments, billing, and utility expense management tools to HOAs and property management companies. Property managers use PayLease to improve their business’ operational efficiencies and boost net operating income. Our solutions are easy to use and are bolstered by the highest levels of security and customer support. Since our inception in 2003, PayLease has grown to serve thousands of property management companies nationwide and is now among the fastest growing technology companies in the United States. For more information, please visit www.PayLease.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.