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Dial up the resident experience, improve staff efficiency, and boost your bottom line

Zego™ Mobile Doorman is a resident experience app designed specifically for multifamily communities. Our fully customizable, user-friendly Mobile Doorman tool allows you to create a branded mobile app to centralize all of your residents' property activities. From submitting maintenance requests to messaging with staff and so much more, our resident experience app automates the way residents interact with your property, increasing satisfaction and retention. Industry-leading features also free up time for your property staff, giving them the flexibility and control needed to master operations.

Let’s talk about resident experience management

Zego™ frees community associations and management companies to elevate the resident experience by helping to ease the friction, build connections, and make a difference.


Delight your residents

  • Start residents off on the right foot by enabling them to quickly complete and manage their move-in checklist from their mobile phone
  • Give residents the power to easily create and track their maintenance requests, so they’re never left in the dark and receive the highest level of service
  • Simplify the lease renewal process with the ability to notify residents of upcoming renewal periods and extend offers via their mobile app

Empower your staff

  • Streamline communication with real-time and automated messaging capabilities
  • Receive valuable feedback on services with custom and targeted resident survey questions pushed directly to residents’ mobile phones
  • Easily notify residents of incoming packages and track package status

Boost your NOI

  • Increase renewal rates by improving the renewal communication process and workflow
  • Improve efficiency and save staff time with better tools to manage daily activities
  • Increase cash flow from digital payment adoption when paired with Zego™ Pay

Differentiate your property and brand

  • Attract today’s connected residents with tech-forward amenities
  • Modernize your communities and communication strategies
  • Rise above the competition with unique, innovative features
  • What's Your Resident Experience Score?

    Take this 10-question diagnostic to find out how your Resident Experience program stacks up! At the end, you'll get a set of customized recommendations and resources to help take your score to the next level.

    happy resident using resident experience platform
  • Question 1 of 11

    What's your name?

  • Question 2 of 11

    How many units do you manage?

  • Question 3 of 11

    Do you provide an online forum for residents to connect with each other and/or their neighborhood?

  • Question 4 of 11

    Are your residents able to self-serve when they have common questions? (e.g. package retrieval, guest registration, etc.)

  • Question 5 of 11

    Do you offer residents multiple payment options for rent?

  • Question 6 of 11

    Do you provide a self-serve option for residents to create and track work orders?

  • Question 7 of 11

    Do you collect feedback from residents following the completion of work orders?

  • Question 8 of 11

    Do you send resident satisfaction surveys on a regular basis?

  • Question 9 of 11

    Do you offer lease renewal incentives?

  • Question 10 of 11

    Do you have goals around resident retention and/or turnover reduction?

  • Question 11 of 11

    What's your email address?

  • Your Resident Experience Score 75/100

    Action Items

An app designed for property managers and residents

One app for residents to manage the entire living experience

Provide residents with a single app to manage every aspect of their living experience. With the convenience of their smartphone, residents can submit and track work orders, pay rent and utilities on-the-go, communicate with their staff and community, and even access resident-exclusive discounts at local businesses.

Customized branding and user experiences tailored to your needs

Our resident experience app is fully customized to your brand, reflecting your property’s look and feel. You can also showcase property-specific initiatives using custom content tiles on the home screen.

Unique features built to tackle today’s unusual challenges

Whether you’re trying to re-open amenities after the pandemic or struggling to keep communication lines open during emergency periods, Zego™ Mobile Doorman helps you overcome the unique challenges facing property management teams today.

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The 2022 State of Resident Experience Management Report

Zego is your definitive resource for insights and guidance on resident experience management for multifamily. Read our latest research and recommendations in our second annual State of Resident Experience Management report.
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The fan-favorite features that make up the best resident experience app

  • Maintenance requests:

    residents can submit and view the status of work orders; five-star-scale service ratings are also available.

  • Online payments:

    add a payment tile to allow residents to pay rent and other property charges from their mobile app. Combine with Zego Pay to achieve 100% digital payments, offering residents the most seamless and full-featured in-app experience.

  • Package notifications:

    keep residents notified of packages; integrations with national package locker providers such as Luxer One, Package Concierge, and Parcel Pending, are also available.

  • Amenity reservations:

    give residents the power to view and reserve spaces for personal needs, all within their app.

  • Virtual bulletin board:

    provide residents a controlled platform to post about upcoming events, services and items for sale.

  • Authorized guests and entrants:

    residents can register guests, deliveries, and entrants straight from their phones.

  • Pet registration:

    encourage residents to register pets at your community

  • Marketplace:

    offer exclusive resident promotions and discounts, through an interactive marketplace panel.

How it works

1. Residents interact:

Residents download your custom mobile app, set up a profile, and can begin submitting maintenance requests, receiving package notifications, paying rent and other property charges, communicating with on-site staff and more.

2. Staff responds and manages:

Community associates address incoming requests and streamline daily operations, such as maintenance requests, one-on-one virtual appointments, scheduled group messaging, and amenity calendar management.

3. We integrate with your systems:

Our resident experience management platform seamlessly integrates with your property management software to ensure information is up to date and help your staff save time.

4. Your communities thrive:

Better workflow and communication increases resident engagement and satisfaction, makes community staff more productive, and boosts property NOI.

A comprehensive resident experience app

The Zego™ Mobile Doorman app goes beyond offering residents the basic tools they’ve come to expect from multifamily living. We provide a comprehensive platform for resident experience management that brings your properties to the cutting edge and wows residents from move-in to renewal.

Smooth move-in experiences

Make a great first impression by customizing our resident app for your property. From the logo to the colors and even the tiles highlighted on the home page. Plus, you can give incoming residents access to select app features prior to move-in, such as chat, amenities and Prepare checklists, streamlining the move-in experience and encouraging community engagement even before day one.

More satisfying day-to-day living

Residents use their app to simplify daily living at your apartment community. From submitting maintenance requests to making native rent payments, reserving amenities, adjusting smart apartment devices and more, everything is accessible and easy to manage from the device they use the most.

Seamless renewals experience

Zego™ Mobile Doorman lets you meet your residents where they already are - on their phones - even when it comes to lease renewals. Managing the renewal communication flow through the app delights residents and makes the process seamless and easy, boosting satisfaction and your chances of retention.

Your trusted toolkit for resident experience management and simpler property operations

  • Amenities:

    Create amenity solutions that fit the unique needs of your community, allowing residents to safely reserve spaces. Includes occupancy rules and time limits to enforce social distancing

  • Smart lease renewals:

    Simplify the end-to-end lease renewal process with our Blue Moon integration, from presenting multiple offers with pricing and deadlines, to sharing contracts and completing e-signatures, all through the app.

  • Prepare Checklist:

    Encourage incoming residents to get critical tasks, such as transferring utilities, done prior to move-in and save staff time with a customizable, automated checklist.

  • Digital Walk Through:

    Create a digital and trackable record of the resident move-in experience.

  • Resident Insights:

    Drive resident retention and improve portfolio-wide performance with detailed property-level insights into resident behavior and engagement.

  • Shift notes:

    Provide onsite team members with a dashboard to update incoming staff with important information from the previous shift.

  • Corporate housing:

    Seamlessly track, communicate and welcome corporate residents.

  • Virtual appointments:

    Connect live with residents for maintenance needs, leasing questions, and other key points of connection.

  • Resident messaging:

    Strengthen your digital connection with residents using real-time and scheduled messaging capabilities pushed straight to mobile phones.

  • Online & in-person events calendar:

    Securely plan, share and host in-person and virtual resident events at the touch of a button.

  • Resident surveys:

    Receive feedback and answers to custom & targeted questions, pushed directly to residents’ phones.

  • Future residents:

    Give incoming residents access to select app features prior to move-in, streamlining the move-in experience and encouraging community engagement even before day one.

  • "There's a lot of different pieces to Zego™ Mobile Doorman that others don't offer. It's a one-stop-shop, making life easier for both our teams and residents."

    - Laura Bartz, Director of Marketing
    Western National Property Management
  • "Zego™ Mobile Doorman gives us a competitive advantage by elevating the level of service that we can provide to our residents."

    - Lee Reedy, VP of Marketing & Communications
  • “Today’s residents live their lives through their phones, and they spend much of that time in mobile apps... If we can meet them where they’re living digitally, we want to be there. Zego™ Mobile Doorman helps us get there.”

    - Connor Duffy, Customer Experience Manager

A better resident experience app for all community & portfolio types

Zego™ Mobile Doorman helps elevate the resident experience and simplify community management for all portfolio types including traditional Multifamily, Student Housing and Corporate Housing.

The platform perks you get with Zego™ Mobile Doorman

Modern & intuitive user experience

Many resident experience platforms were built in a different era and come with clunky front-end user interfaces. Our Zego™ Mobile Doorman platform features a modern and highly intuitive user interface. The mobile-first platform features simple and elegant workflows that allow your residents and property staff to complete their tasks quickly and efficiently.

Integrated with the property management software platforms you rely on

With 18+ years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Zego™ Mobile Doorman integrates with major property management systems and popular onsite systems to help save your staff time and eliminate the need for manual workarounds.

World-class service & support

We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.

Enterprise-grade security

We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.

We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.

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Chat with a Zego expert

Connect your community and increase resident retention with a comprehensive platform backed by expert guidance and personalized support. See how with a customized demo.

Additional Resident Experience Management Resources