New Release!
2026 Multifamily Revenue Operations Report
Multifamily operators are facing mounting pressure to protect revenue while managing increasingly complex operations. This comprehensive study reveals where preventable losses hide and provides actionable strategies to shut them down. Based on a dual survey of multifamily operators and renters, discover how leading companies are building revenue resilience through operational excellence and efficiency.
Start readingStop revenue leaks and empower your operations teams to focus on what matters most
Multifamily companies are navigating a new reality where revenue protection and operational efficiency are inseparable. Rising fraud threats, complex utility workflows, manual payment processing, and time-consuming administrative tasks are creating hidden leaks that drain NOI. Meanwhile, your best people are buried in busywork instead of driving growth.
We surveyed over 600 multifamily professionals and 1,000 renters to understand the true cost of operational inefficiencies. The research revealed three critical findings:
- Manual tasks are sinking employee ROI: Associates spend excessive time on repetitive work that technology could handle.
- Fraud and manual payment processing risks are escalating: Outdated processes leave properties vulnerable to preventable losses.
- Utility management complexity is draining resources: Companies are leaving money on the table trying to recoup utility costs from renters. Plus, manual workflows create errors and missed recovery opportunities.
Building on these insights, this report presents eye-opening data on financial threats and provides recommendations for modernizing revenue operations, automating high-risk processes, and building a resilient foundation for growth. From eliminating paper payments to outsourcing utility management, you'll discover how to turn every process into a revenue opportunity.
The question isn't whether to upgrade your processes, but how quickly you can implement changes that your competitors are already making. Start reading now!
What’s draining operations and revenue?
Maximize your operational processes in property management
This comprehensive report offers a deep dive into the strategies and practices employed by property management operators in managing and automating processes and workflows within their communities. Discover how focusing on efficiency, and investing in automation technology improves both resident-facing and back office operations, as well as solidifying staff retention.
Boost operational efficiency and empower multifamily property managers with Zego
Zego’s property management software lets operators automate the time-consuming tasks that burden community managers. Our platform seamlessly integrates with leading property management systems, enabling you to accomplish more with less effort. Gain portfolio-wide visibility and confidently make data-driven decisions that propel your property operations forward.