Resident Lifecycle Management
Smart resident lifecycle management strategies that increase occupancy, boost resident satisfaction, and maximize renewals.
Better resident lifecycle management from lease to renewal
Zego’s Resident Lifecycle Management solution helps you attract and convert prospects while delivering resident experiences that boost retention. From digital marketing to automated workflows that simplify the move-in process, grow community engagement, and enhance the renewal process, Zego’s solution helps you do it all.
Our user-friendly property management automation technology brings joy and simplicity to searching for, finding, and living in multifamily communities.
Be an outlier, not a statistic
According to NMHC, 31% of residents who leave a property do so “seeking better apartment management.” Find out how our Resident Lifecycle Management solution helps you boost resident satisfaction, resulting in more renewals year after year.
The building blocks of better resident lifecycle management
Leasing, occupancy, and retention are key metrics for property management leaders. Zego helps with resident lifecycle management by effectively marketing your properties, quickly converting leads, and ensuring critical touch-points like resident move-ins and renewals are handled smoothly with resident lifecycle management software.
Property Marketing & Leasing
Attract and convert new residents with a suite of innovative technology enabled by Zego’s partnership with 365 Connect.
- Digital Marketing: Get your community in front of renters actively searching for their next homes with fully designed websites that perform.
- Property Tours: Quickly convert prospects into residents with 3D unit views, online tour scheduling, and a friendly chatbot that answers questions in real time.
- Leasing & applications: Simplify the resident onboarding experience with a fully paperless process.
Empower your staff with the tools they need to deliver a resident experience that's a cut above your competition.
- Community Engagement: Promote events, amenities, and other special benefits your community offers directly within your comprehensive resident app.
- Self Service Enablement: Empower residents to quickly and easily manage day-to-day living through their app, making property payments, creating and tracking maintenance requests, and managing packages.
- Marketplace Offers: Present exclusive Marketplace offers for local deals within your resident app, including targeted offers for incoming residents like discounts on dog walkers, can make a pet-loving resident’s intro to your community extra personal and special.
Incoming Resident Operations
A resident’s move-in experience impacts their renewal decision. Zego enables a seamless experience, while supporting staff with easy-to-use automation technology.
- Incoming Resident Engagement: Warmly welcome incoming residents with automated emails inviting them to download their property-branded resident app.
- Move-in Logistics: Enable incoming residents to chat with staff through their app and use a digital Prepare Checklist of tasks like booking elevators or transferring utilities.
- Digital Walk Throughs: Encourage residents to complete a Digital Walk Through of their unit quickly and easily through their app.
More than 60% of residents prefer renewing leases digitally. Zego’s technology goes above and beyond with automation that enables smooth communication and expedited renewals.
- Blue Moon Integration: With Zego's Blue Moon integration, you can present multiple offers with pricing and deadlines, share contracts, and complete e-signatures all through the mobile app.
- Renewal Communications: Manage your renewal communication flow through the app, delighting residents and boosting your chances of retention.
- Digital Workflows: Improve staff workflows with technology that eliminates paper and minimizes the need to follow-up with residents.
Zego has opened the door for our residents, to not only have options for payments, but to also have an ease of use. With Zego being fully integrated into our PM system, we have all the functionality. At our company we expect the best, and Zego is the best!Software Training Specialist at The Franklin Johnston Group
I love Zego because it allows us to feel close to our residents. It provides a platform for communication. One instance where the program has been instrumental is during a fire alarm situation. We were able to provide real-time updates via text so residents were aware of what was going on.Senior Area Director at Village Green
Who We Help
Let's talk about resident lifecycle management
Want to learn more about Zego Resident Lifecycle Management or other property management automation solutions available to your company?
Speak with a Zego Sales representative to get a demo of our industry-leading automation technology for payments, multifamily utility management, or resident experience management.
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