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Residents moving into apartment beginning the management of their resident lifecycle

Better resident lifecycle management from lease to renewal

Zego’s Resident Lifecycle Management solution helps you attract and convert prospects while delivering resident experiences that boost retention. From digital marketing to automated workflows that simplify the move-in process, grow community engagement, and enhance the renewal process, Zego’s solution helps you do it all.

Our user-friendly property management automation technology brings joy and simplicity to searching for, finding, and living in multifamily communities.

Be an outlier, not a statistic

According to NMHC, 31% of residents who leave a property do so “seeking better apartment management.”  Find out how our Resident Lifecycle Management solution helps you boost resident satisfaction, resulting in more renewals year after year.

The building blocks of better resident lifecycle management

Leasing, occupancy, and retention are key metrics for property management leaders. Zego helps with resident lifecycle management by effectively marketing your properties, quickly converting leads, and ensuring critical touch-points like resident move-ins and renewals are handled smoothly with resident lifecycle management software.

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Property Marketing & Leasing

Attract and convert new residents with a suite of innovative technology enabled by Zego’s partnership with 365 Connect.

  • Digital Marketing: Get your community in front of renters actively searching for their next homes with fully designed websites that perform.
  • Property Tours: Quickly convert prospects into residents with 3D unit views, online tour scheduling, and a friendly chatbot that answers questions in real time.
  • Leasing & applications: Simplify the resident onboarding experience with a fully paperless process.
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Resident Experience

Empower your staff with the tools they need to deliver a resident experience that's a cut above your competition.

  • Community Engagement: Promote events, amenities, and other special benefits your community offers directly within your comprehensive resident app.
  • Self Service Enablement: Empower residents to quickly and easily manage day-to-day living through their app, making property payments, creating and tracking maintenance requests, and managing packages.
  • Marketplace Offers: Present exclusive Marketplace offers for local deals within your resident app, including targeted offers for incoming residents like discounts on dog walkers, can make a pet-loving resident’s intro to your community extra personal and special.
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Incoming Resident Operations

A resident’s move-in experience impacts their renewal decision. Zego enables a seamless experience, while supporting staff with easy-to-use automation technology.

  • Incoming Resident Engagement: Warmly welcome incoming residents with automated emails inviting them to download their property-branded resident app.
  • Move-in Logistics: Enable incoming residents to chat with staff through their app and use a digital Prepare Checklist of tasks like booking elevators or transferring utilities.
  • Digital Walk Throughs: Encourage residents to complete a Digital Walk Through of their unit quickly and easily through their app.
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Smart Renewals

More than 60% of residents prefer renewing leases digitally. Zego’s technology goes above and beyond with automation that enables smooth communication and expedited renewals.

  • Blue Moon Integration: With Zego's Blue Moon integration, you can present multiple offers with pricing and deadlines, share contracts, and complete e-signatures all through the mobile app.
  • Renewal Communications: Manage your renewal communication flow through the app, delighting residents and boosting your chances of retention.
  • Digital Workflows: Improve staff workflows with technology that eliminates paper and minimizes the need to follow-up with residents. 

See what our clients have to say

  • User friendly, convenient and residents love it

    Zego has allowed our building to be a true community with the resident bulletin board, while also allowing us to assist our residents in a quick and timely manner. [...] Everything is in one centralized place allowing residents to find what they need with ease.

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  • Mobile Doorman was a game changer

    By far my favorite program Zego offers is Mobile Doorman. This was a game-changer for us, this product allowed us to drop multiple other under-performing products and focus our resident communication, and to an extent bolster our retention via their interface.

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  • Zego [...] program works great

    [I enjoy] the ease of using the interface for both customer and property management personnel. [Zego] continues to innovate and offer new options that help both us and the tenants!

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  • Big Part of Our Team!

    [Zego] works with you to ensure their products are a success on your platform and help implement and train your team to use their services to the best of their abilities. [Zego] has always been transparent in their service offerings, flexible to meet our needs, and just made our lives so much easier.

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  • Zego - Mobile Doorman

    Zego - Mobile Doorman has given us a great way to exchange communication with our residents. This gives our residents a great pathway to reach out to our leasing office about rent payment issues, maintenance issues, packages and any safety concerns.

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  • Our Multifamily Highrise would not function with out it!

    Before Zego, managing the influx of deliveries was chaotic and time-consuming. Now, with Zego's efficient system, package handling is streamlined, reducing delays and ensuring tenants get their deliveries promptly.

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  • Easiest App!

    This app allows us to get in touch with our residents quickly and efficiently. Messages sent are out quickly and you're able to reply to residents just like in an email. [...] It allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.

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  • Enhanced Community Living with Zego/Mobile Doorman

    The Mobile Doorman resident app has proven to be an invaluable tool for our property management team, significantly improving resident satisfaction and operational efficiency.

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Who We Help

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Let's talk about resident lifecycle management

Want to learn more about Zego Resident Lifecycle Management or other property management automation solutions available to your company?

Speak with a Zego Sales representative to get a demo of our industry-leading automation technology for payments, multifamily utility management, or resident experience management.

Additional Resources