Atlas Management modernizes utility billing with Zego
About Atlas Management
Atlas Management is a property management firm based in Portland, Oregon, with a portfolio of multifamily and single-family properties throughout the Pacific Northwest. Built on a commitment to technology and client flexibility, Atlas Management holds a firm standard for every vendor relationship: if a tool cannot keep pace with their growth, it does not belong in their stack.
When their previous legacy utility billing provider began to show its limits, they went looking for something better, and found their answer with Zego.
- Zego Customer: Since February 2026
- Portfolio: Multifamily / Single-family
- Units: 3,600
- Location: Pacific Northwest
- Zego Products: Zego Utility, Resident Billing
- Accounting Software: AppFolio
Atlas Management measures every vendor relationship against the same standard it holds for its clients: integrity, transparency, and a genuine focus on people. As a firm built on proactive problem-solving and continuous innovation, Atlas Management looked for a partner with a similar foundation. In Zego, they found one.
Key highlights
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Seamless phased transition.
Zego’s onboarding approach helped Atlas Management move 1,100+ units across four phases without disruption, with a fifth and final phase currently underway.
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Pre-bill review down to five minutes.
Monthly billing approvals that once required navigating email threads and Excel attachments now take as little as five minutes in the Zego portal.
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Resident questions handled by Zego.
Resident billing inquiries are now routed directly to Zego’s support team, freeing Atlas Management’s community managers to focus on higher-value work.
The challenge
For Atlas Management, technology is the backbone of how they deliver for clients. That standard made the limitations of their previous legacy utility provider increasingly difficult to absorb.
The most significant pain point was onboarding speed. Every time Atlas Management brought on a new property, a drawn-out setup process meant missing weeks, sometimes months, of resident bill backs before billing was fully operational. For a growing firm, that delay had a direct cost.
Visibility into the pre-bill process was another source of friction. Approvals were sent via email and accompanied by Excel attachments, a workflow that was slow to navigate and difficult to trust at scale. The portal itself added to the problem. Long load times and a cumbersome interface made routine monthly reviews more burdensome than they needed to be.
Over time, account management instability added another layer of uncertainty. With multiple contacts assigned to the Atlas Management account over the years, Dylan was not always sure who to call. That was a critical gap for a company actively growing its portfolio.
The solution
Atlas Management spent the better part of 2025 evaluating alternatives. What sealed the decision was alignment. From early conversations with Zego’s team, Atlas Management recognized a shared commitment to technology, flexibility, and growth.
The transition began in February 2026. Atlas Management moved properties in phases, working with Zego’s onboarding team to identify utility providers, configure billing, and determine whether each property would run on flat rate or RUBS. The handoff generated no widespread complaints.
Today, resident billing is processed through the Zego portal and syncs directly into AppFolio. Monthly pre-bill reviews are handled in the portal. No Excel files, no email threads, no slow load times.
The results
Since onboarding with Zego, Atlas Management has seen a meaningful shift in how utility billing fits into the team’s day.
Pre-bill review now takes as little as five minutes per property each month. Zego’s portal surfaces billing outliers and month-over-month fluctuations automatically. Reviews stay focused rather than investigative.
Zego’s support team has also changed the dynamic for community managers. Resident billing inquiries that previously landed in a community manager’s inbox are now routed to and resolved by Zego directly.
Across the portfolio, automation has freed up meaningful capacity on both the accounting and property management side.
Chat with a Zego Expert
Interested in how Zego Utility could help your team boost utility recovery, uncover leaks and simplify operations? Book time with a member of our Zego team today to learn how our collection of tools maximizes recoupment.
