WRH Realty streamlines security deposit refunds with Zego
About WRH Realty
- Zego Customer: Since 2024
- Portfolio: Multifamily
- Units: 10,000+
- Location: Florida & Texas
- Zego Products: Zego Pay, Resident Payouts
- Accounting Software: Yardi
Key highlights
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Reduced paper checks and certified mail from the move-out process
Resident Payouts is replacing WRH Realty’s manual security deposit payout workflow. Staff can now initiate digital payouts in seconds; all they need is the resident’s email address.
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Bi-directional Yardi integration reduces manual work
Resident data flows in from Yardi automatically to initiate payouts, and completed transactions post back to the ledger without any manual entry.
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Real-time payout visibility reduces disputed refund calls
On-site managers can see exactly when a payout email was sent and resend it if needed, reducing back-and-forth with residents who claim they never received their refund.
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Significant reduction in staff time and operational frustration
From stop payment fees to check reissuance to overnight courier costs, Resident Payouts can reduce the hidden overhead of the old process at both the corporate and on-site level.
The challenge
Before Resident Payouts, WRH Realty processed security deposit refunds the way most of the industry still does: manual checks. For Dan Buschlen, VP of Finance, the frustrations were familiar – stop payment fees when checks went missing, reissuance requests that pulled accountants off other work, and the constant risk of issuing a duplicate refund if the process wasn’t followed precisely.
The cost wasn’t just financial.
- Manual check issuance required significant time from both the accounting and on-site teams
- Stop payment fees, reissuance, and overnight courier costs added up across the portfolio
- No visibility into refund status meant residents could dispute payouts with no easy resolution
- Risk of duplicate refunds required careful manual controls at every step
It was the resource drain: accountants processing stop payments, the AP department reissuing and remailing checks, on-site managers fielding calls from residents disputing refunds they claimed never arrived.
The solution
When WRH Realty’s Zego account manager introduced Resident Payouts in August 2024, Dan didn’t hesitate, even knowing the product was in its earliest, non-integrated form. WRH Realty became one of Zego’s first non-integrated Resident Payouts customers, and later joined the pilot for the first-ever Yardi-integrated version of Resident Payouts.
With the Yardi integration, staff now initiate payouts directly within Zego using resident data that syncs automatically from Yardi. Once a payout is disbursed, the completed transaction posts back to the Yardi ledger. No manual entry, no workarounds. Residents receive a link from FINTAINIUM® to choose their preferred refund method: Check, ACH, or Rapid Pay™.
For Dan, the decision to stay with Zego over alternatives came down to something straightforward: who holds the money.
Results
For WRH Realty, Resident Payouts has delivered meaningful relief across the organization, from the accounting team to on-site property managers. Manual check issuance, stop payment fees, and overnight courier costs have been reduced from the move-out process.
“In terms of time and frustration on both the corporate side and the on-site side, Resident Payouts has definitely provided a lot of relief.”
Dan Buschlen
VP of Finance, WRH Realty
On-site managers have gained a new level of transparency into the payout process. When a resident calls to say they didn’t receive their refund, managers can see exactly when the email was sent, and resend it on the spot.
Chat with a Zego Expert
Interested in how Resident Payouts could simplify your move-out process? Book time with a member of our Zego team today to see how it works.