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Watch the webinar series:

How to acquire, impress, and retain today’s renters

Winning formulas for improving the resident experience

[On-demand webinar series]

Starting with the move-in experience, ending with move-out or renewal, and encompassing everything in between, leading property management companies are increasingly setting themselves apart with more personalized and frictionless touchpoints throughout their renters’ tenancies.

In this on-demand webinar series, we take you through the resident lifecycle and share proprietary research findings and best practice tips to help you acquire, impress, and retain your residents. The 3 main topics of the recording include:

Acquire | Community experience touchpoints that help acquire new residents

Impress | Building a living experience that delights modern renters

Retain | Proven renewal strategies that boost resident retention

Resident expectations have changed, and the time is ripe for more curated lifestyle experiences

Modern renters are seeking greater convenience, connectivity, and self-service when it comes to day-to-day apartment living. Join us for this deep dive into our winning formula for boosting profitability through remarkable resident experiences. In this on-demand webinar series we cover resident experience management best practices for every stage of the resident journey, including:

Acquiring and onboarding new residents

  • Leasing and move-in experience
  • Pet, vehicle and visitor registration
  • Flexible leasing processes

Managing current resident touchpoints

  • Monthly rent & utility payment processes
  • Updated and attractive community management
  • Day-to-day home management (e.g., package management, repairs & maintenance, WiFi, etc.)
  • Amenity reservations
  • Streamlined two-way resident communication
  • Exclusive local community offerings (i.e. discounts to local shops/services)
  • Social and holiday calendar coordination, event planning, and decoration
  • Emergency communication & support (e.g. COVID-19 related lockdowns, inclement weather, etc.)

Resident retention

  • Lease renewal plan
  • Resident surveys / feedback

Webinar speakers:

  • Zego

    Will Clanfield

    Director of Resident Experience Marketing

  • Zego

    Nathan Werbeckes

    Product Manager

  • Zego

    Katy Nilsson

    Director of Client Services

  • Zego

    Donald Knoelke

    Product Owner

Free Download

The State of Resident Experience Management Report

Zego is your definitive resource for insights and guidance on resident experience management for multifamily. Check out our latest research and recommendations in our proprietary State of Resident Experience Management report. Get your free copy now, and discover 7 actionable tips for creating a standout resident experience at your communities.
Download now

Check out our exclusive resident experience webinar series

Don’t miss your chance to hear our best practices to acquire, impress, and retain today’s renters.