Watch the webinar series:
How to acquire, impress, and retain today’s renters
Winning formulas for improving the resident experience
[On-demand webinar series]
Starting with the move-in experience, ending with move-out or renewal, and encompassing everything in between, leading property management companies are increasingly setting themselves apart with more personalized and frictionless touchpoints throughout their renters’ tenancies.
In this on-demand webinar series, we take you through the resident lifecycle and share proprietary research findings and best practice tips to help you acquire, impress, and retain your residents. The 3 main topics of the recording include:
Acquire | Community experience touchpoints that help acquire new residents
Impress | Building a living experience that delights modern renters
Retain | Proven renewal strategies that boost resident retention
Resident expectations have changed, and the time is ripe for more curated lifestyle experiences
Modern renters are seeking greater convenience, connectivity, and self-service when it comes to day-to-day apartment living. Join us for this deep dive into our winning formula for boosting profitability through remarkable resident experiences. In this on-demand webinar series we cover resident experience management best practices for every stage of the resident journey, including:
Acquiring and onboarding new residents
- Leasing and move-in experience
- Pet, vehicle and visitor registration
- Flexible leasing processes
Managing current resident touchpoints
- Monthly rent & utility payment processes
- Updated and attractive community management
- Day-to-day home management (e.g., package management, repairs & maintenance, WiFi, etc.)
- Amenity reservations
- Streamlined two-way resident communication
- Exclusive local community offerings (i.e. discounts to local shops/services)
- Social and holiday calendar coordination, event planning, and decoration
- Emergency communication & support (e.g. COVID-19 related lockdowns, inclement weather, etc.)
Resident retention
- Lease renewal plan
- Resident surveys / feedback
Webinar speakers:
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Zego
Will Clanfield
Director of Resident Experience Marketing
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Zego
Nathan Werbeckes
Product Manager
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Zego
Katy Nilsson
Director of Client Services
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Zego
Donald Knoelke
Product Owner
Check out our exclusive resident experience webinar series
Don’t miss your chance to hear our best practices to acquire, impress, and retain today’s renters.