According to Zego's latest proprietary research, multifamily operators tend to overestimate the reasons why their residents don't renew and underestimate their own roles in the process. Fortunately for operators, the causes of resident turnover are well within their control. In this recorded webinar, co-hosted by Multifamily Dive and Zego, we’ll highlight the perception gaps that damage operators' bottom line, and discuss how to improve retention and strengthen communities.