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Property maintenance strategies that delight residents and improve operations

Enable your staff with the property maintenance tools they need to exceed resident expectations

Download this FREE 38-page guide to learn:

  • What residents expect from the end-to-end property maintenance process
  • How to turn common maintenance obstacles facing on-site teams into effective levers of resident satisfaction
  • Which proactive measures you can take to transform maintenance operations

Why multifamily companies are revamping their property maintenance processes

According to NMHC, 31% of residents consider maintenance a factor when deciding to leave a community. When you consider the fact that it costs ~$4000 to turn the average unit, it’s no surprise top property managers are streamlining property maintenance processes to improve their resident experience and boost retention.

Residents understand that maintenance issues will arise during their lease terms, but how efficiently your team resolves those issues influences their decision to renew or move-out (and leave a negative review of your community in the process).

This guide takes you through four strategic recommendations for improving property maintenance at your communities. Create a work order management process that your maintenance teams will love and your residents can count on.

property maintenance strategies

Your trusted partner for property maintenance software and more

Zego (Powered by PayLease) is a property technology company that frees management companies and community associations to go above and beyond for residents. Zego™ Mobile Doorman, our comprehensive resident experience offering, connects property managers and residents through a customizable mobile app. From work order and package management to rent payments and more, we offer more engagement features than competing solutions, helping you boost NOI and enable happier staff and residents.

Try our four proven strategies for seamless work order management

Download this guide to keep residents satisfied though their maintenance issues with our recommended property maintenance strategies.

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