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resident experience app

Dial up the resident experience, empower staff, & boost NOI

Zego Engage™ connects property managers and residents through a mobile-first resident experience management platform. Using an all-in-one community branded app, Zego Engage™ brings together property managers and on-the-go residents to resolve all of the everyday challenges of apartment living. The outcome far exceeds what you’ll get from traditional resident experience mobile platforms. Our customers enjoy streamlined communication, more engaged communities, and higher resident retention.

HIGHER RESIDENT RETENTION

A better resident experience

  • One comprehensive resident experience app that simplifies and enhances apartment living
  • Customizable resident communication preferences
  • Quick surveys that keep a pulse on your community happiness and experience
HIGHER STAFF PRODUCTIVITY

Resident-focused community staff

  • Fewer manual tasks for on-site staff, giving them the bandwidth to focus on resident retention and attracting prospects
  • Streamlined, more impactful resident and community-wide communications
  • Self-service options that resolve common resident needs and free community managers from the most mundane aspects of their job

HIGHER PROPERTY VALUES

Increased NOI

  • Happier residents who continually renew their leases
  • Improved productivity and efficiency within community offices
  • Increased cash flow from digital payment adoption when paired with Zego™ Pay
HIGHER OCCUPANCY

Differentiate your property and brand

  • Attract today’s connected residents with tech forward amenities
  • Modernize your communities
  • Rise above the competition with innovative features

Zego Engage™ is more than a resident experience app

Connect your community and increase resident retention with a comprehensive platform that’s backed by expert industry-leading guidance and award-winning, personalized support.

More sophisticated than old school resident experience management platforms

One app to manage the entire apartment living experience

Zego Engage™ provides residents with a single app to manage every aspect of their living experience. With the convenience of their smartphone, residents can pay rent and utilities on the go, submit and track work orders, communicate with their staff and their community, and even access resident-exclusive discounts at local businesses.

Mobile-first user interface and design

Most resident portals are designed to be used on a desktop. But Zego Engage™ lets you reach residents where they spend most of their time: on their smartphone. Our resident experience software has a best-in-class design and a highly intuitive user experience, making it an app residents will want to use over and over.

Native payments functionality

Other resident experience apps offer clunky payment integrations. But Zego Engage™ equips you with native payment functionality that is fully embedded within the app. Residents can make rent, utility, and other property payments with ease, while balances are quickly and accurately reflected in your accounting software.

How it works

1. Residents engage

Residents download the resident experience app to enjoy an easier way to pay rent, submit maintenance requests, communicate with staff, track packages, reserve amenities, and more.

2. Staff responds to and simplifies critical interactions

Community managers use Zego Admin to address incoming requests and streamline manual tasks by scheduling group communications, package notifications, amenity reservations, and more.

3. We integrate

Our resident experience management platform seamlessly integrates with your property management software ensures updated information and saves time.

4. Communities thrive

Better workflow and communication increases resident engagement and satisfaction, makes community staff more productive, and bolsters property NOI.

The fan favorite app features that simplify property management operations

  • 100% paperless rent & utility payments:

    With a secure mobile payment option for rent and utilities, you’ll boost online rent payment utilization and resident satisfaction.

  • Work order management:

    Save time with a maintenance work order app that allows you to view, assign, and manage requests. Get notified of new requests right away and manage details with the Zego Engage™ Admin App, a web admin interface, or your property management software (if you choose an integrated solution).

  • Amenity reservation management:

    Residents can view availability and reserve time at the community amenities they love most.

  • Package management:

    Manage your community’s packages in fewer steps. When you check-in packages using the Zego Engage™ Admin App, residents receive notifications to pick them up. With our Luxer One integration, residents can also access Luxer One smart lockers and view their package delivery histories directly within the app.

  • Resident surveys:

    Increase resident retention by monitoring experience and happiness. Automated, in-app surveys provide valuable feedback at critical resident touchpoints to help you keep a pulse on your community and continually improve.

  • Smart Lease Renewal:

    Increase renewal rates and simplify the process by automating lease renewal notifications. Staff can view resident status and progress through Zego Admin.

  • Pet, vehicle and visitor registration:

    Stay on top of who is coming and going. A registration system lets residents request approval for visitors, pets, or vehicles.

  • Digital marketplace services:

    Showcase exclusive resident discounts to local services like house cleaning, dog walkers, dry cleaning, etc. With these partnerships you can effortlessly grow revenue and drive resident engagement.

Better resident experience management for all community & portfolio types

Zego Engage ™ helps elevate the resident experience and simplify community management for all portfolio types including traditional Multifamily, Student Housing, Corporate Housing, and Single Family.

resident experience

An essential tool for boosting resident satisfaction & retention

Monitor resident experience and happiness with Zego Engage™. Automated, in-app surveys provide valuable feedback at critical resident interaction points to help you keep a pulse on your community and make data-backed decisions on where to improve. Use templates to trigger surveys after move-in or upon work order completion, and monitor happiness scores, trends, and resident comments through a user-friendly dashboard.
  • "Now that we have Zego it separates us from other properties. We call Zego out on our website to differentiate. When people come in for a tour we show them the app and how it works, and share the marketing material we get from Zego to set ourselves apart.”

    - Nicolette Krall, Executive Manager, Ascent 430

The most flexible resident communication platform

Communicating with an entire community doesn’t have to be overwhelming. Interact with residents using templates or custom messages, and track responses in one place.

Customized resident messaging

Residents select if they want email, SMS or in-app notifications so your messages are always received in their preferred medium.

Event-triggered group messaging

Create templates and schedule standard triggered messages such as lease renewal notifications so you aren’t constantly recreating the wheel.

Community feeds

Easily spread the word about community events and announcements. Residents can RSVP, giving you accurate headcounts and encouraging attendance.

The platform perks you get with
Zego Engage™

Modern & intuitive user experience

Many resident experience platforms were built in a different era and come with clunky front-end user interfaces. Our Zego Engage™ platform features a modern and highly intuitive user interface. The mobile-first platform features simple and elegant workflows that allow your residents and property staff to complete their tasks quickly and efficiently.

Seamless integrations

With 17+ years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Our resident experience app seamlessly integrates with your accounting software saving your staff time and eliminating the need for manual workarounds.

World-class service & support

We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.

Enterprise-grade security

We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.

We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Level 1 Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.

Who We Help

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Ready to engage?

Zego™ frees community associations and management companies to elevate the resident experience by helping to ease the friction, build connections, and make a difference.