Drive resident engagement, empower staff, and increase NOI
Engage connects property managers and residents through a mobile-first engagement platform. Using an all-in-one community branded app, Engage brings together property managers and on-the-go residents to resolve all of the everyday challenges of apartment living. The outcome far exceeds what you’ll get from traditional resident engagement platforms. Properties that use Engage see simplified communication, more engagement within communities, and increased resident retention.
A better connection with residents
- One comprehensive community app that resolves all of their needs
- Residents customize their communication preferences so you can always reach them
- Delight residents with exclusive discounts to local businesses and services
Resident-focused community staff
- Eliminate low-priority tasks for on-site staff, giving them the bandwidth to focus on resident retention and attracting prospects
- Streamlined, and more impactful resident and community-wide communications
- Self-service options resolve common resident needs and free community managers from the most mundane aspects of their job
- Happier residents who continually renew their leases
- Improved productivity and efficiency within community offices
- Increased revenue from customizable marketplace partnerships
More sophisticated than old school resident engagement platforms
One app to manage the entire living experience
Engage provides residents with a single app to manage every aspect of their living experience. With the convenience of their smartphone, residents can pay rent and utilities on the go, submit and track work orders, communicate with their staff and their community, and even access resident-exclusive discounts at local businesses.
Mobile-first user experience and design
Most resident portals are designed to be used on a desktop. Engage lets you reach residents where they really are: on their smartphone. Engage has a best-in-class design and a highly intuitive user experience, making it an app residents will use over and over.
Native payments functionality
Other engagement apps offer clunky payment integrations. But Engage equips you with native payment functionality that is fully embedded within the app. Residents make payments with ease, while balances are quickly and accurately reflected in your accounting software
Simplifies life in any community
We simplify the resident engagement process for all portfolio types, including traditional Multifamily, Student Housing, Corporate Housing, and Single Family.
The bells and whistles that simplify property operations
Custom branded app
Engage is completely flexible so you can customize it to your property’s brand, creating a seamless resident experience.
100% paperless rent & utility payments
With a secure mobile payment option for rent and utilities, you’ll boost online rent payment utilization and resident satisfaction.
Manage your community’s packages in fewer steps. When you check-in packages using the Engage Admin App, residents receive notifications to pick them up. With our Luxer One integration, residents can also access Luxer One smart lockers and view their package delivery histories directly within the Zego Engage app.
Pet, vehicle and visitor registration
Stay on top of who is coming and going. A registration system lets residents request approval for visitors, pets, or vehicles.
Amenity reservation management
Residents can reserve time at the community amenities they love most. Engage lets them view when on-site amenities are available and book a time that works for their schedule.
Work order management
Say goodbye to incomplete work orders, and save time with a maintenance work order app that allows you to view, assign, and manage requests. Residents can easily submit apartment work orders from their community app. Staff gets notified right away and can manage details within their Engage Admin App, a web admin interface, or your property management software (if you choose an integrated solution).
Digital marketplace services
Showcase exclusive resident discounts to local services like house cleaning, dog walkers, dry cleaning, etc. With these partnerships you can effortlessly grow revenue and drive resident engagement.
Flexible communication platform
Communicating with an entire community doesn’t have to be overwhelming. Interact with residents using templates or custom messages, and track responses in one place.
Customized resident messaging
Residents select if they want email, SMS or in-app notifications so your messages are always received in their preferred medium.
Event-triggered group messaging
Create templates and schedule standard triggered messages such as lease renewal notifications so you aren’t constantly recreating the wheel.
Easily spread the word about community events and announcements. Residents can RSVP, giving you accurate headcounts and encouraging attendance.
“After a successful pilot...it’s a no-brainer to move forward with a portfolio-wide deployment. We consider it low hanging fruit to upgrade and evolve our properties. Plus, Zego’s team has been great to work with.”Founder & Managing Partner of S2 Capital
Modern, intuitive user experience
Many Proptech platforms were built in a different era and come with clunky front-end user interfaces. Our Engage platform features a modern and highly intuitive user experience. The mobile-first platform features simple and elegant workflows that allow your residents and staff to complete their tasks quickly and efficiently.
World class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support and we offer on-shore 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.
With 16+ years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Our seamless connections into your accounting software save your staff time and eliminate the need for manual workarounds.
Enterprise grade security
We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
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Zego frees community associations and management companies to go above and beyond for residents by helping you ease the friction, build the connection and make the difference.