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An intuitive work order tracking app that works for you

Give your residents peace of mind knowing their apartment work order issue is in the right hands. With Zego Engage, they can easily submit and track service requests through their community-branded resident app. Our user-friendly work order tracking software takes the stress out of incomplete apartment maintenance requests, enabling you to manage requests across multiple properties and improve the overall experience for your multifamily community.

An all-in-one work order management app designed for residents & property staff

  • Manage all your properties with one comprehensive solution

    Work order management can be used as a standalone solution for maintenance tasks, or it can be integrated with your existing software for seamless operations.

  • Make submitting service requests painless

    Residents can submit requests and view status updates right from the mobile app. On-site associates can submit and manage work orders via the mobile app or admin web portal.

  • Assign, filter, & view all property requests

    Work orders can be searched and filtered by unit and status (i.e. open, in progress, closed) for simplified management.

  • Notify residents using their preferred method of communication

    Residents can choose their preferred communication method (push, text, and/or email) for updates, andn-site associates are notified through email and in-app push notifications.

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How it works

1. Submit

Residents submit a request through the Zego work order app or online.

2. Receive

Associates are notified via email and in-app with all details of the maintenance work order, such as name, unit, issue category, and photo.

3. Manage

Associates can filter, view, assign, and manage work orders by status (open, in progress, closed).

4. Update

Residents are kept up to date via custom alerts on the progress and completion of the work order.

Get all the details you need to get the job done

Through the app, residents can enter in all the information you need to get the work order started, indlucing name, unit, category & issue type, description of issue, photos, entry permission, and more!

Communicate seamlessly with residents

Associates can use a chat feature that’s embedded into each work order for easy communication with the resident if needed. Notifications are sent to residents and admin users based on user preferences.

Gain insights through the admin portal

Once detailed requests are submitted, associates can begin the work order. With a dashboard view, admins can review open and in-process apartment service requests and easily navigate at the property or unit level.

Better work order management with less work for all

Give your staff the tools they need to effectively manage work orders across properties and improve the resident experience with Zego’s work order management app.