A property manager’s guide to resident payments, billing and utility management
2015 market survey white paper
For PayLease’s 4th annual Market Survey, 1,000 property management companies were interviewed by a third-party research firm. Their answers about resident billing, resident payments, and utility expense management solutions were eye-opening. We compiled the results of those interviews in this white paper, and identified some interesting trends.
- How many companies accept online payments and the most popular payment methods
- How companies recoup their properties’ utility expenses
- Why and how many companies outsource utility management
- What is convergent billing and how many companies utilize it
- How many firms conduct vacant cost recovery
- How does your firm compare?