Planned Property Management drives 80% digital payment adoption with Zego Pay
About Planned Property Management
Planned Property Management owns and operates 32 buildings in the most desirable neighborhoods in Chicago. Planned Property Management has been a satisfied Zego (formerly PayLease) customer since 2005. With 3,700 units under management, they wanted to automate the rent collection process as much as possible.
- Location: Illinois
- Portfolio: Multifamily
- Zego Products: Zego Pay
- Accounting Software: Unix
Key highlights
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High digital payment adoption
80% of residents paying digitally results in less work during rent week
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Increase convenience for residents
Residents pay digitally instead of physically bringing checks to the office
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Better visibility into payment data
Accounting software integration and reporting tools provide clarity into each transaction
The challenge
Planned Property Management had two specific goals in mind when looking for a payments vendor.
- First, they wanted a solution that would provide maximum convenience for both residents and property managers. Smooth integration with Unix was high on the list, along with comprehensive reporting and notifications.
- Second, Planned Property Management wanted to achieve a high tenant adoption rate of the service to achieve the full benefits of automating payments.
They sought a provider who would be committed to working with clients to obtain those results.
The solution
Zego’s user friendly interface, integration with Unix and breadth of reporting tools won over Planned Property Management.
“We selected Zego over other vendors because their technology worked best with Unix, our property management software,” said Mary Francis, Collection Manager at Planned Property Management. “Their customer service was very strong and they offered more reporting tools and features than other vendors,” she added.
With goals of achieving a high utilization rate, Planned Property Management turned to Zego’s account management team for guidance on cost-effective ways to maximize resident adoption. Planned Property Management decided to incur processing fees on the resident’s behalf the first time they paid with Zego. After the first payment, the resident would incur the modest convenience fee.
Results
Planned Property Management has seen a number of their residents utilize the Zego’s service.
“I would estimate at least 80% of our tenants have used Zego at least once. It is so much easier than writing a check and adoption has grown considerably within our tenant base,” Francis said.
Zego regularly provided Planned Property Management with marketing materials so they can remind residents about their payment options.
"Zego makes our lives so much easier and I have already recommended them to other management firms."
Chat with a Zego expert
With Zego Pay, you can achieve your 100% paperless payments goals. Speak with an expert to learn more about Zego Pay and our 100% Digital Payments Program available to all Zego clients.