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Planned Property Management

Planned Property Management Inc. owns and operates 28 buildings in the most desirable neighborhoods in Chicago. Planned Property Management has been a satisfied PayLease customer since 2005 and has more than 3,000 units under management.

“I would estimate at least 80% of our tenants have used PayLease at least once. It is so much easier than writing a check and adoption has grown considerably within our tenant base. PayLease makes our lives so much easier and I have already recommended them to other management firms.”

Mary Francis
Collection Manager

The Challenge

Planned Property Management had two specific goals in mind when looking for a payments vendor. First, they wanted a solution that would provide maximum convenience for both residents and property managers. Smooth integration with Unix was high on the list, along with comprehensive reporting and notifications. Second, Planned Property Management wanted to achieve a high tenant adoption rate of the service to achieve the full benefits of automating payments. They sought a provider who would be committed to working with clients to obtain those results.

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