How to Motivate Residents to Pay Online
For over a decade, electronic payments have been commonplace in the auto, utility, insurance and cellular industries. Unfortunately, the property management industry is at the tail end of the curve. And management companies that do have an e-payment solution in place often don’t see a huge utilization of the service. Why? Simply because residents aren’t aware they…
E-Payments a Hot Topic at the TAA Conference
E-payments were a hot topic at this year’s Texas Apartment Association (TAA) Conference. With more and more renters demanding to pay rent online instead of mailing, writing or hand delivering a check, many property management companies are starting to realize what is really important to them about e-payment solutions. As such, some providers like PayLease are…
I Need E-Payments. Where do I Start?
There’s a point in time when every property management company will be confronted with this question. Those who haven’t yet…well trust us, it’s a matter of time. After realizing you need an online rent payment solution, the next step is to find a provider who can meet your needs. That might sound daunting, but here are tips…
NAA Student Housing Conference - What we Learned
Last week PayLease attended NAA’s Student Housing Conference in Las Vegas. The student housing population is no doubt the largest and fastest growing segment of renters, so it was a great conference to attend. With such a large portion of the rental market comprised of students, the multihousing industry should pay special attention to the wants…
Multifamily Demand Forecast – My Top 3 Takeaways
Freddie Mac recently released their Multifamily Demand Forecast for the next 3 years. The analysis took an indirect approach to examining the multifamily market through the rental unit share and vacancy within the single-family housing market. The results were very interesting and it was great to compare some of the market assessment numbers to the independent…
Freeing the World from Manual Payments One Check at a Time!
It’s been a few months since PayLease launched its check scanning solution and I’m quite pleased to see so many of our clients opting to add the new service. It has proven to be a great success in helping property management companies reduce time and effort to manually process paper checks. A fine example of how modern…
NMHC Annual Meeting Report: The Hottest Resident Amenities
I recently attended NMHC’s Annual Meeting in Palm Springs. Many of the discussion topics revolved around economic and market trends, including up-and-coming markets, mixed use spaces, student housing, and financing development projects. The Council seems pretty bullish about 2013. There was little concern expressed about national economic issues. Instead, they were very optimistic about job growth within the…
Call Center Hours Extended to Provide 24/7 Phone-In Rent Payment Assistance
Residents who wish to pay rent or HOA dues over the phone can now reach PayLease’s toll-free call center 24/7.
Will the World End Tomorrow?
Will the world end on December 21, 2012? The folks at NASA have a few things to say about this prediction, and they answer other related questions as well: Beyond 2012: Why the World Didn’t End. In regards to the Mayan calendar ending in December 2012, they state: “Just as the calendar you have on your kitchen wall…
Above and Beyond
You always hear companies boast about how great their customer service is, but is it really? As consumers, we all know great customer service when we get it. Of course, we expect courteous and professional service from a company we do business with, especially when we’re paying for something. But many times, the true test of a…